What are the responsibilities and job description for the Windows Server Administrator position at Techgene Solutions?
PGW is seeking OpenText support professional services from an advanced OpenText engineer to augment its existing server team.
The proposed candidate should be positioned as an:
Position - Advanced OpenText / NetIQ / Windows Server / Azure Support Engineer
Location – Remote
- Mandatory Minimum Experience Requirements
The assigned resource must have:
Requirement
Details
OpenText / NetIQ experience
7 years of experience
OpenText / NetIQ certifications
Must be certified in any of the listed products
Windows Server / Azure experience
7 years of experience
Windows Server / Azure certifications
Must be certified with Windows Server platform and Azure
- Required OpenText / NetIQ Product Skills
The candidate must have experience and certification in any of the following products:
Product / Technology
eDirectory, IDM, OES, NAM, iPrint, SSO, PUM / Privileged Account Manager, Filr, Self-Service Password Reset, Zenworks
The RFP also separately mentions the following OpenText/NetIQ environment components that the candidate must support:
Required Product Area
Expected Support
OpenText eDirectory
Support, update, troubleshoot
OpenText IDM
Support, update, troubleshoot
OES
Support, update, troubleshoot
iPrint
Support, update, troubleshoot
Filr Standard
Support, update, troubleshoot
Privileged Account Manager for Workstation
Support, update, troubleshoot
Secure Login
Support, update, troubleshoot
NetIQ Access Manager
Support, update, troubleshoot
Zenworks
Support, update, troubleshoot
- Microsoft / Azure Skills Required
The candidate must support, update, and troubleshoot:
Microsoft Area
Microsoft on-premises suite
Windows Server platform
Microsoft Azure suite
Hybrid Microsoft environments
- Technical Responsibilities Expected from the Candidate
The candidate must be able to perform the following:
Responsibility
Requirement
Support
Provide day-to-day support for OpenText, NetIQ, Microsoft on-prem, Windows Server, and Azure systems
Updates
Perform updates for OpenText/NetIQ and Microsoft platforms
Troubleshooting
Troubleshoot technical issues across OpenText, NetIQ, Windows Server, and Azure
Project work
Support project-based work as needed
Day-to-day operational tasks
Augment PGW’s existing staff for ongoing server/team tasks
Proof-of-concept work
Support and/or lead POC efforts
Knowledge transfer
Provide knowledge transfer on OpenText and NetIQ products
Training
Provide training as needed to PGW staff
SME support
Serve as a Subject Matter Expert and thought leader for other IS team members
- Documentation Requirements for the Candidate
The candidate must be able to create and maintain highly detailed infrastructure documentation, including:
Documentation Type
System diagrams
Architectural assessments
Support documentation
Audit documentation
Compliance documentation
Disaster recovery documentation
- Productivity / Ramp-Up Requirement
The proposed support personnel must achieve operational productivity within 4 weeks from project kickoff.
This is an important candidate-readiness requirement. PGW expects the person to become productive quickly, so the proposed candidate should already have strong hands-on experience with the required technologies.
- Availability / Work Schedule Requirement
The RFP states that out-of-hour work will be required.
So the candidate must be available for:
Availability Requirement
After-hours support
Off-hour project work
Possible evening/weekend maintenance or troubleshooting
Support outside normal business hours when required by PGW
- Candidate Reference Requirements
For each proposed individual, provide references with:
Reference Detail
Reference name
Phone number
Email address
Additionally, the proposer must provide three business references demonstrating the proposer’s ability to perform similar services.
- Best-Fit Candidate Profile
Based on the RFP, the ideal candidate should have this profile:
Area
Ideal Candidate Requirement
Role
Advanced OpenText / NetIQ Engineer
Experience
7 years OpenText/NetIQ and 7 years Windows Server/Azure
Certifications
Certified in OpenText/NetIQ products and certified in Windows Server/Azure
Core skills
eDirectory, IDM, OES, NAM, iPrint, SSO, PUM, Filr, Self-Service Password Reset, Zenworks
Microsoft skills
Windows Server, Microsoft on-prem, Azure suite
Work type
Support, update, troubleshooting, project work, POC support/leadership
Documentation
Infrastructure documentation, diagrams, architecture assessments
Leadership
SME and thought leader for IS team
Training
Knowledge transfer and training for OpenText/NetIQ products
Availability
Must support out-of-hour work
Ramp-up
Productive within 4 weeks from kickoff
References
Individual references with phone and email
Resume
Resume required in proposal