What are the responsibilities and job description for the Digital Product Manager III position at Techgene Solutions LLC?
Digital Product Manager III
Atlanta, GA, Birmingham, AL, or Charlotte, NC (Hybrid- onsite 3 days per week) Need people from this location only.
5-month contract to hire
We are seeking a Digital Product Manager to lead the discovery, development, and performance of digital initiatives, capabilities, and/or products. This role will partner with internal stakeholders to address complex business issues and opportunities to optimize the customer's experience with best-in-class digital offerings. Associates will do this by collecting, analyzing, managing, and reporting on key customer, production, and performance metrics
Responsibilities
- Defines and owns the long-term strategy, roadmap, and expansion of specified digital products and/or capabilities
- Manages performance information such as usage, sales, fraud, and other key information to provide forecasts and market evolution insights
- Guides other associates to create meaningful research and propose data-driven ideas to close customer experience gaps in customer journeys
- Owns the customer journey for a specific digital product and/or capability
- Quantifies investments in digital products and/or capabilities by creating agile lean business cases, communicating the value of those investments to stakeholders, gaining buy-in, securing prioritization through governance processes, and performing post release analysis
- Prepares and delivers presentations for the bank's senior leadership Identifies and manages both existing and emerging risks associated with an assigned digital product and/or capability and ensures risks are effectively monitored, measured, and controlled in accordance with the bank's overall risk management protocols
- Teams effectively in a matrixed organization of digital channel owners, UX leaders, business leaders, technology associates, and other key stakeholders to advocate for the customer and ensures the execution of strategic goals Prepares and/or provides guidance for front line associates about sales or service tools (e.g. field training and communication)
- Reviews marketing collateral for accuracy and ensures digital products are promoted effectively
- Understands industry research about customer behaviors, new digital offerings, new providers, and regulatory impacts while keeping department and business segment leaders informed
- Manges vendor relationships including responding to and sending requests, managing risk, and ensuring compliance
- Leads and mentors' others within the department
- Assists senior management in evaluating technical skill level among team as well as curating development plans when necessary
Required Skills
- 7 years related experience in digital banking, digital product management, business case development, or financial services OR High School Diploma/GED and eleven (11) years related experience in digital banking, digital product management, business case development, financial services, or business requirements/analysis
- Familiarity or working knowledge of project management and/or software delivery methodologies (i.e. Agile)
- Preferences Scaled Agile Framework (SAFe)
- Agilist or Product Owner/Manager certification Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), or Consumer Due Diligence (CDD) experience
- Ability to influence and resolve conflicts
- Ability to work independently, with high level direction Critical thinking and strategic planning
- Demonstrated success in launching digital initiatives and/or major enhancements Excellent organization and project management skills
- Excellent written and verbal communication
- Financial analysis, business case development
- Proficiency in Microsoft Office, JIRA, and Confluence