What are the responsibilities and job description for the ServiceNow Architect position at TechClub Inc.?
Job Description:
· Serve as the ServiceNow Technical Architect who will assist the team and client in planning, platform technical advisory and guidance.
· Maintains the stability and usability of the platform across production and non-production environments · Performs application maintenance to include performance monitoring and error identification and remediation · Provide ServiceNow Platform and product technical subject matter expert (SME) assistance.
· Leads upgrade planning and execution
· Manage instance security: user/group access, administration, access control lists. etc.
· Provides configuration assistance to developers · Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.
· Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes.
· Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces.
· Manage system documentation, runbooks and knowledge articles.
· Contribute in creating design documents and runbooks as needed.
· Articulate the functional and technical requirements into a high-level design document which can be used by developers to perform Implementation.
· Participate in client meetings and act as a mediator between the client and delivery team on technical aspects.
· Post Year 1, as the platform and processes stabilize, the functional responsibilities currently performed by the BA will transition to the Senior Developer and Support Lead, with continued collaboration with K&E Product Owners for prioritization and backlog management
Role Descriptions: Serve as the ServiceNow Technical Architect who will assist the team and client in planning| platform technical advisory and guidance.Maintains the stability and usability of the platform across production and non-production environmentsPerforms application maintenance to include performance monitoring and error identification and remediationProvide ServiceNow Platform and product technical subject matter expert (SME) assistance.Leads upgrade planning and executionManage instance security usergroup access| administration| access control lists. etc.Provides configuration assistance to developersCollect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes.Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces.Manage system documentation| runbooks and knowledge articles.Contribute in creating design documents and runbooks as needed.Articulate the functional and technical requirements into a high-level design document which can be used by developers to perform Implementation.Participate in client meetings and act as a mediator between the client and delivery team on technical aspects.Post Year 1| as the platform and processes stabilize| the functional responsibilities currently performed by the BA will transition to the Senior Developer and Support Lead| with continued collaboration with KE Product Owners for prioritization and backlog managemen Essential Skills: Serve as the ServiceNow Technical Architect who will assist the team and client in planning| platform technical advisory and guidance.Maintains the stability and usability of the platform across production and non-production environmentsPerforms application maintenance to include performance monitoring and error identification and remediationProvide ServiceNow Platform and product technical subject matter expert (SME) assistance.Leads upgrade planning and executionManage instance security usergroup access| administration| access control lists. etc.Provides configuration assistance to developersCollect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes.Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces.Manage system documentation| runbooks and knowledge articles.Contribute in creating design documents and runbooks as needed.Articulate the functional and technical requirements into a high-level design document which can be used by developers to perform Implementation.Participate in client meetings and act as a mediator between the client and delivery team on technical aspects.Post Year 1| as the platform and processes stabilize| the functional responsibilities currently performed by the BA will transition to the Senior Developer and Support Lead| with continued collaboration with KE Product Owners for prioritization and backlog management Desirable Skills:
Keyword:
Skills: Critical Thinking~ServiceNow
Experience Required: 8-10
Salary : $60 - $70