What are the responsibilities and job description for the Salesforce Technical Program Manager (TPM) position at TechClub Inc?
Role: Technical Program Manager (TPM) – Salesforce Service Cloud
Location: Plano, Texas
(100% onsite Role Only)
Job Description:
Working project Experience in Salesforce project Working experience in Salesforce Service CloudThis role requires strong technical acumen| program and stakeholder management| and a process optimization mindset. The expectation is as a TPM you will be hands-on and driving the delivery of critical business initiatives| managing all aspects of the program| including planning| risk management| communication| and implementation. You are a technical problem solver| anticipating bottlenecks| identifying innovative solutions to resolve roadblocks| and balancing business needs against technical constraints. Lead and manage cross-functional technical programs of inter-related projects| creating the program structure and shared alignment with the teams to deliver business and or engineering objectives. Collaborate with business| engineering| and architecture teams to design| coordinate| and launch new capabilities by breaking down complex challenges into manageable pros and ensure timely delivery. Coordinate launch planning among various teams to synchronize program milestones across multiple workflows into a unified timeline that satisfies both business objectives and customer requirements. Develop and execute scalable cross-organization processes| mechanisms| metrics| and KPIs to deliver large-scale programs. Influence long-term and short-term product and technical strategy.Assess risks| develop risk mitigation plans| anticipate bottlenecks| manage issue escalation| and collaborate with Product Management on potential tradeoffs| balancing business needs with technical considerations. Manage the intake queue by prioritizing and triaging incoming requests| ensuring all tasks are appropriately categorized| assigned| and tracked to meet business objectives and timelines. Roles responsibilitiesWorking project Experience in Salesforce projectWorking experience in Salesforce Service CloudThis role requires strong technical acumen| program and stakeholder management| and a process optimization mindset. The expectation is as a TPM you will be hands-on and driving the delivery of critical business initiatives| managing all aspects of the program| including planning| risk management| communication| and implementation. You are a technical problem solver| anticipating bottlenecks| identifying innovative solutions to resolve roadblocks| and balancing business needs against technical constraints. Lead and manage cross-functional technical programs of inter-related projects| creating the program structure and shared alignment with the teams to deliver business and or engineering objectives. Collaborate with business| engineering| and architecture teams to design| coordinate| and launch new capabilities by breaking down complex challenges into manageable pros and ensure timely delivery. Coordinate launch planning among various teams to synchronize program milestones across multiple workflows into a unified timeline that satisfies both bus
Essential Skills: Working project Experience in Salesforce projectWorking experience in Salesforce Service CloudThis role requires strong technical acumen| program and stakeholder management| and a process optimization mindset. The expectation is as a TPM you will be hands-on and driving the delivery of critical business initiatives| managing all aspects of the program| including planning| risk management| communication| and implementation. You are a technical problem solver| anticipating bottlenecks| identifying innovative solutions to resolve roadblocks| and balancing business needs against technical constraints. Lead and manage cross-functional technical programs of inter-related projects| creating the program structure and shared alignment with the teams to deliver business and or engineering objectives. Collaborate with business| engineering| and architecture teams to design| coordinate| and launch new capabilities by breaking down complex challenges into manageable pros and ensure timely deliv
Top 3 Required Skills:
• Work from Plano
• Working project Experience in Salesforce project
• Working experience in Salesforce Service Cloud
• This role requires strong technical acumen, program and stakeholder management, and a process optimization mindset. The expectation is as a TPM you will be hands-on and driving the delivery of critical business initiatives, managing all aspects of the program, including planning, risk management, communication, and implementation. You are a technical problem solver, anticipating bottlenecks, identifying innovative solutions to resolve roadblocks, and balancing business needs against technical constraints.
• Lead and manage cross-functional technical programs of inter-related projects, creating the program structure and shared alignment with the teams to deliver business and /or engineering objectives .
• Collaborate with business, engineering, and architecture teams to design, coordinate, and launch new capabilities by breaking down complex challenges into manageable pros and ensure timely delivery.
• Coordinate launch planning among various teams to synchronize program milestones across multiple workflows into a unified timeline that satisfies both business objectives and customer requirements.
• Develop and execute scalable cross-organization processes, mechanisms, metrics, and KPIs to deliver large-scale programs.
• Influence long-term and short-term product and technical strategy.
• Assess risks, develop risk mitigation plans, anticipate bottlenecks, manage issue escalation, and collaborate with Product Management on potential tradeoffs, balancing business needs with technical considerations.
• Manage the intake queue by prioritizing and triaging incoming requests, ensuring all tasks are appropriately categorized, assigned, and tracked to meet business objectives and timelines.
Top 3 Preferred Skills:
• Working project Experience in Salesforce project
• Working experience in Salesforce Service Cloud
• This role requires strong technical acumen, program and stakeholder management, and a process optimization mindset. The expectation is as a TPM you will be hands-on and driving the delivery of critical business initiatives, managing all aspects of the program, including planning, risk management, communication, and implementation. You are a technical problem solver, anticipating bottlenecks, identifying innovative solutions to resolve roadblocks, and balancing business needs against technical constraints.
• Lead and manage cross-functional technical programs of inter-related projects, creating the program structure and shared alignment with the teams to deliver business and /or engineering objectives .
• Collaborate with business, engineering, and architecture teams to design, coordinate, and launch new capabilities by breaking down complex challenges into manageable pros and ensure timely delivery.
• Coordinate launch planning among various teams to synchronize program milestones across multiple workflows into a unified timeline that satisfies both business objectives and customer requirements.
• Develop and execute scalable cross-organization processes, mechanisms, metrics, and KPIs to deliver large-scale programs.
• Influence long-term and short-term product and technical strategy.
• Assess risks, develop risk mitigation plans, anticipate bottlenecks, manage issue escalation, and collaborate with Product Management on potential tradeoffs, balancing business needs with technical considerations.
• Manage the intake queue by prioritizing and triaging incoming requests, ensuring all tasks are appropriately categorized, assigned, and tracked to meet business objectives and timelines.