Desktop Support

Role: Desktop Support

Location: Indianapolis, IN /Onsite

Job Description:

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support.

Roles & Responsibilities:

· Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop/Desktop/VDI

· Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components

like MS Office/VPN/Anti-Virus/Skype etc.

· Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks

· Deployment of device drivers and windows patch updates

· Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices

· Manage the Security compliance health status of end user workstations

· Working knowledge of enterprise Ticketing tool like ServiceNow

· Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from

Service Desk team

· Adjust configuration options as required to resolve defects identified while performing corrective action on a device

· Investigate desktop level incidents and identify root causes to be able to provide solutions.

· Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities

· Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot

· L2 Workstations operational support

· Monitor and report on User experience.

· Report on Workstation image deployments and patch compliance metrics.