What are the responsibilities and job description for the ITAM Field Services specialist position at TechBiz Global GmbH?
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an ITAM Field Services specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
What You'll Do
CMDB Management & Design: Serve as the primary owner and administrator of the ServiceNow CMDB, focusing on Hardware (HAM) and Software (SAM) Asset Management.
Process Implementation: Design, configure, and maintain CI (Configuration Item) classes, attributes, relationships, and discovery patterns to accurately model our IT ecosystem.
Data Integrity & Health: Proactively monitor, audit, and ensure the health, accuracy, and completeness of all asset data within the CMDB. Implement and enforce data standards.
Lifecycle Automation: Develop and automate IT asset lifecycle workflows in ServiceNow (e.g., Request, Receive, Deploy, Manage, Retire) to support ITAM Field Services and other IT teams.
HAM/SAM Support: Manage the HAM and SAM modules within ServiceNow, including hardware asset tracking, software license compliance, and reconciliation.
User Support & Training: Act as the go-to expert for the ITAM Field Services team, providing training and support to ensure proper use of the ServiceNow platform for asset-related tasks.
Reporting & Analytics: Create and maintain advanced reports, dashboards, and metrics for management to showcase compliance, cost savings, and lifecycle status.
What We're Looking For
Proven experience as a ServiceNow Administrator with a strong focus on the CMDB and IT Asset Management (ITAM) module.
Hands-on expertise in implementing and managing HAM (Hardware Asset Management) and SAM (Software Asset Management) processes within ServiceNow.
Deep understanding of CMDB concepts, including CI Class Hierarchy, Baseline, and Mid Servers.
Experience with ServiceNow Discovery and Service Mapping is a significant plus.
Strong analytical and problem-solving skills with a passion for data accuracy.
Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
ServiceNow Certified System Administrator (CSA) certification is required. IT Asset Management (CIS-ITAM) certification is a major advantage