CISO Technical Lead – Directory Services Engineer (AD) - Citizen/GC/GC-EAD

Job Description

CISO Technical Lead – Directory Services Engineer (AD, DS, LDAP)

Services:

• Effectively manage Citi’s Active Directory and Hybrid Entra ID environment, including monitoring and maintenance of Microsoft Windows Active Directory and Azure AD Connect servers

• Collaborate with engineering and operational teams to champion and deliver next gen products and platforms

• Troubleshoot and resolve complex problems, identifying root causes

• Perform ongoing resolution of customer incident tickets

• Work closely with our engineering partners and provide senior level guidance and support to their global counterparts, with focus on Active Directory, security management, group policies and other Windows/AD related technologies

• Identify, analyze and own the resolution of repeat incidents leading to permanent resolution

• Maintain and document internal team processes

• Identify opportunities for process improvements and/or define new processes and procedures

• Host cross platform and/or cross organization calls with stakeholders to drive project delivery and collaboration when appropriate

• Participate in an on-call rotation, be responsible for answering calls for outages or major incidents

• Partner closely with risk teams to build systemic processes that help maintain Citi’s system desired state and enforce compliance

Deliverables:

• Stable, Secure & Compliant Identity Platform Operations

• Incident Management Excellence & Problem Elimination

• Engineering Collaboration & Continuous Improvement

Required Skills/Expertise:

• 5 years’ hands-on experience supporting multi-domain Active Directory environments with expert proficiency in Microsoft AD and Entra ID

• 8 years’ experience supporting Windows Server OS

• Expert proficiency working with most or all of the following: LDAP, Kerberos, DNS, Sites and Services, Performance Monitoring, AD backup and recovery, Azure AD Connect, Conditional Access Policies, Express Routes, Azure Subscriptions and Resource groups

• Ability to communicate across perceived organizational boundaries and break down silos to achieve global collaboration

• Proactive team player who takes the initiative to meet goals and drive operational improvements.

• Balance tactical and strategic goals into a stable and manageable operational framework.

• SQL Server and/or PowerShell scripting experience is a plus

• Ability to adapt communication styles to effectively communicate with senior management, customers and end-users