What are the responsibilities and job description for the Field Service Technician Apprentice - Cleveland, OH position at Tech Systems, Inc.?
GENERAL DESCRIPTION
The Field Service Technician Apprentice is an entry level position where the Apprentice will train alongside an experienced technician to learn the installation and maintenance standards for electronic security systems.
POSITION RESPONSIBILITIES AND EXPECTATIONS
The Apprentice will shadow an experienced technician and learn the following:
- Responding to installation projects and service calls within his/her assigned area with objective of installing and/or restoring the system to full functionality.
- Following processes and procedures to ensure that all assigned tasks are handled in accordance with Tech Systems’ policies and procedures.
- Communicating with Customer Service Representative regarding status, progress, and resolution of all assigned tasks.
- Operating under OSHA Safety Guidelines with an understanding of and adherence to TSI Safety Manual and Policy.
- Assisting with other technical support issues and duties, as needed.
MINIMUM QUALIFICATIONS
A. EDUCATION
- High School Diploma or equivalent.
B. EXPERIENCE
- Some electronics or low voltage background or education a plus.
- Installation experience of card access and CCTV a plus but not required.
C. KNOWLEDGE, SKILLS, & COMPETENCY
- Basic computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems.
- Must have a good working knowledge of hand and power tools.
- Excellent customer service skills, including a sense of urgency when attending to customer needs.
- Strong ability to manage multiple projects at the same time.
- Strong critical thinking and problem resolution skills.
- Must be detail-oriented and have excellent organizational skills.
- Ability to work accurately, efficiently, and independently.
- Observance of all safety regulations, rules, and ability to work in a safe and cautious manner.
- Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
- Strong time management skills, including ability to meet deadlines.
- Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers and ability to work with and build teams of employees.
D. DRIVER’S LICENSE
- Must have a valid driver’s license.
- Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
E. PHYSICAL DEMANDS AND WORKING CONDITIONS
Job duties are performed at client sites. The job does require regular physical activity, including, but not limited to, walking, standing, sitting, climbing, stooping, lifting objects weighing up to 50 pounds, occasionally lifting objects weighing more than 50 pounds, and using hands to manipulate, install, or disassemble objects. Job duties may involve exposure to some hazards, such as electricity, electrical wiring, and other similar conditions. The job requires driving and other travel.