What are the responsibilities and job description for the Account Manager position at Tech Systems, Inc.?
JOB TITLE: Account Manager
HOME DEPARTMENT: Sales
REPORTS TO: VP of Sales
GENERAL DESCRIPTION
The Account Manager is responsible for designing and developing security installation projects in collaboration with the customer to meet their needs. This position is responsible for managing client expectations and managing accounts with assigned customers to achieve project goals and identify potential improvements and expansions of existing systems. The Account Manager defines new business opportunities, project scope, goals and deliverables that support business goals in collaboration with senior management and clients.
POSITION RESPONSIBILITIES AND EXPECTATIONS
HOME DEPARTMENT: Sales
REPORTS TO: VP of Sales
GENERAL DESCRIPTION
The Account Manager is responsible for designing and developing security installation projects in collaboration with the customer to meet their needs. This position is responsible for managing client expectations and managing accounts with assigned customers to achieve project goals and identify potential improvements and expansions of existing systems. The Account Manager defines new business opportunities, project scope, goals and deliverables that support business goals in collaboration with senior management and clients.
POSITION RESPONSIBILITIES AND EXPECTATIONS
- Designs and develops installation projects in consultation with customer to meet customer needs, stated and not stated.
- Prepares functional proposals and budgets for new installation projects for customers through detailed plans showing design plan, components, and exact locations for installation by technicians and project managers.
- Develops new sales/business with customers by identifying customer needs, opportunities for improvements or expansions to existing systems, or improvements in technology and presenting same to customers.
- Develops new clients within the area that fits the current Tech Systems business model.
- Responsible for renewing FOCUS Support Services Agreement.
- Ensures that he/she meets annual sales quota and assists Tech Systems in meeting company-wide sales goals.
MINIMUM QUALIFICATIONS
A. EDUCATION
- College Degree preferred.
- Must obtain PSP within one (1) year of employment in position.
- Must obtain CPP certification to advance.
B. EXPERIENCE
- Must have at least three (3) years prior technical or sales experience in security systems integration industry or related field.
C. KNOWLEDGE, SKILLS, & COMPETENCY
- Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet.
- Knowledge of integration of electronic security systems.
- Strong knowledge of security systems sales industry.
- Goal oriented, results driven.
- Must be detail-oriented and have excellent organizational skills.
- Strong ability to manage multiple projects at the same time.
- Ability to work independently, accurately, and efficiently.
- Strong time management skills, including the ability to meet deadlines.
- Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing with the ability to prepare proposals for clients and the ability to perform presentations.
- Strong interpersonal skills, including, but not limited to, the ability to interact effectively and in a supportive manner with Tech Systems’ staff, customers, and prospective customers and ability to work within a team.
D. DRIVER’S LICENSE
- Must have valid driver’s license.
- Must have clean driving record, satisfactory to Tech Systems’ automobile insurance carrier
E. PHYSICAL DEMANDS AND WORKING CONDITIONS
- Job duties are not performed at any particular assigned location, but, instead, require travel and visitation to customers. The job does require intermittent physical activity, including, but not limited to, walking, standing, sitting, and light lifting. The job requires driving and other travel.
ACKNOWLEDGEMENT
I hereby acknowledge that I have received a copy of the foregoing Job Description, which sets forth the general duties, responsibilities, and expectations of my position with Tech Systems. I have thoroughly reviewed and understand my Job Description and the duties and expectations of my position. I also acknowledge that, if I have any questions about this Job Description, I may direct them to my immediate supervisor or the Human Resources Manager.