What are the responsibilities and job description for the ServiceNow ITOM Specialist position at Tech One IT?
ServiceNow ITOM Specialist
Job Description :
What you have done and what you will do:
- Demonstrated hands-on experience with multiple implementations of the core ITOM applications such as Discovery, Service Mapping, Event Management, SAM/HAM.
- Led at least three full lifecycle ServiceNow implementations.
- Strong understanding of CMDB data models, CI relationships, and experience configuring CMDB for advanced technologies like containers and cloud services (AWS, Azure, etc.)
- Proven experience implementing the Common Services Data Model (CSDM) up to the Fly maturity level.
- Ability to analyze existing business services and map their relationships with other CIs to support ITSM processes like Incident, Change, DevOps, Vulnerability Response, etc.
- Experience configuring Discovery probes, sensors, and patterns to maintain accurate and high-quality CMDB data; including transitioning to pattern-based discovery.
- Strong ServiceNow platform skills with hands-on scripting experience; exposure to ATF, Service Portal, Platform Analytics, and UI Builder is a plus.
- Hands-on experience improving Discovery performance, expanding coverage, and creating effective dashboards to highlight CMDB health for leadership and stakeholders.
- Experience designing and implementing integrations between ServiceNow and third-party systems.
- Ability to use both proven and innovative technology approaches to solve complex business problems.
- Provide technical assessments, documentation, and subject-matter expertise.
- Contribute to continuous improvement by sharing knowledge with the team.
- Advise on solution options, risks, and impacts related to business processes and technical architecture.
What we would like and expect to see:
- 5 years as a key resource on large-scale ITOM solutions, including 3 years as a ServiceNow Architect, Lead, or Solution Consultant.
- 3 years of hands-on experience with ServiceNow ITOM, especially Discovery, Service Mapping, and Event Management.
- Proven track record overseeing multiple successful ServiceNow ITOM implementations.
- Expert knowledge of third-party integrations, Discovery probes/sensors/patterns, Service Mapping configurations, and Event Management rules used for event/alert correlation.
- Ability to provide technical leadership and guidance to teams, managers, and vendors.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Implementation Specialist (CIS) certifications in Service Mapping and Event Management (SAM and Cloud Management are added advantages).
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field; or equivalent education/experience.