OTC Manager

Title : OTC Manager

Location : Lehi, Utah, United States (Onsite)

Duration : 6 months with potential for extension

W2 Contract Only

Job Description:

We are looking for a highly motivated and detail-oriented Order to Cash (OTC) Manager with strong experience in SAP implementations to join our Process & Projects team. The role will report to our Order to Cash Global Process Owner and support key OTC teams such as Order Management, Billing, Accounts Receivable & Credit and Revenue Accounting. The position will also require close partnership with stakeholder teams such as Finance, Internal & External Audit, Sales Operations, Monetization, Tax, Legal and more.

About the Role

The successful candidate will play a critical role in supporting the end-to-end OTC process design, documentation, testing, and deployment activities during our SAP implementation project. The ideal candidate will be results & deadline driven, have a solid understanding of OTC processes, have hands-on experience with SAP (preferably S/4HANA), and use a collaborative, organized approach to achieve cross-functional deliverables.

Responsibilities

• Serve as the OTC process subject matter expert (SME) throughout the SAP implementation lifecycle (design, build, test, deploy, and post-go-live support).
• Collaborate with internal teams to ensure as-is OTC process documentation is complete & understood. Support to-be process documentation efforts as needed.
• Work with functional & technical teams to ensure OTC system requirements are accurately captured and configured in SAP.
• Participate in or lead BAT (Business Acceptance Testing) & UAT (User Acceptance Testing), integration testing, and data validation / reconciliation to ensure accurate order processing, invoicing, cash application, and financial posting.
• Support data migration efforts and provide insights on master data related to customers, pricing, and contracts.
• Identify and help resolve process and system issues, providing root cause analysis and long-term solutions.
• Assist in training and change management initiatives to ensure business readiness.
• Ensure compliance with internal controls, audit requirements, and standard operating procedures.
• Support the order to cash function in ad hoc project and system design initiatives for strategic company initiatives and go to market strategies.

Qualifications

• Bachelor's degree in Business, Finance, Supply Chain, Information Systems, or related field.

Required Skills

• 5 years experience in OTC processes, with at least 2 full-cycle SAP implementations (preferably S/4HANA).
• Strong working knowledge of SAP SD (Sales and Distribution) and integration with MM, FI, and CRM.
• Experience working in a high-growth and fast-paced company, ideally in the Software and Hardware industry.
• Experience managing business process documentation, especially creating process flows for end-to-end processes. Experience using LucidChart a plus.
• Experience with multiple business models such as SaaS, on-premise licenses, hardware and services.
• Ability to influence, collaborate and partner with all levels of management and be able to relay their needs and perspectives.
• Excellent written and verbal communication skills.
• Ability to coordinate and prioritize multiple tasks in a deadline-driven environment.
• Great organization skills, to be able to self-manage and prioritize several different activities in parallel.
• Experience working with systems including NetSuite, SFDC and Zuora a plus.