Information Technology System Analyst

Job details:

Job Title: IT System Analyst (Only USC & GC Candidates)

Location: Remote in PST

Duration: 6 Months of contract

Job Overview:

IT team is looking for an IT Systems Administrator II who thrives on using analytics, automation, and hands-on technical support to keep our global workforce running smoothly. Join a fairly new, innovative IT team positioned at the heart of tech organization acting as the critical bridge between Tier 1 Helpdesk support and advanced system engineering.

Roles & Responsibilities:

• Provide hands-on Tier 2 IT Support, performing admin actions in core IT tools and technologies such as VS Code, Git, and command-line utilities to resolve complex technical issues
• Interpret data and analyze results from multiple sources (Gravwell/Splunk, Snowflake, HIVE…etc) to design, build, and maintain dashboards and reporting solutions that drive informed decision-making
• Maintain, monitor, and troubleshoot core systems ensuring secure daily operations for *** employees globally
• Proactively identify, investigate, and flag issues or system anomalies, raising awareness with the team when recurring issues or themes present themselves and driving timely resolution
• Develop, document, and share best practices across the team by actively participating in team initiatives that promote operational excellence
• Collaborate cross-functionally with all IT Departments to support system integrations and process improvements
• Participate in on-call rotation for emergency escalations to ensure 24/7 system availability

Required Skills:

• 3 years of experience in IT systems administration, technical support, or similar role
• Experience in creating, maintaining, and interpreting dashboards and metrics using tools like Splunk, Gravwell, Snowflake, Hive, Apache Superset, Tableau, Retool, or Atlassian Analytics
• Strong troubleshooting skills with ability to quickly identify issues, perform root cause analysis, and drive resolution in high-impact situations
• Familiarity with the backend of an IT system/tool such as: Okta, LDAP, Google Workspace, Slack, Jira, Workday or related enterprise platforms
• Excellent communication and documentation skills with emphasis on cross-team collaboration and knowledge sharing
• Ability to work in PT time zone
• Willingness to participate in on-call rotation for emergency escalations
• Bachelor’s degree in Information Technology, Computer Science, a related field or equivalent experience.

Nice to have:

• Experience with SQL queries and API integrations
• Advanced reporting and dashboard design skills for evolving business needs
• Experience analyzing data, dashboards, and trends to identify insights and evolving business needs.
• Demonstrated ability to quickly learn and master new technologies with minimal guidance
• Proven track record of ramping up on unfamiliar tools and delivering results