What are the responsibilities and job description for the Field Services Engineer position at Tech Mahindra?
Role: Field Services Engineer (Workplace Services)
Job Summary
Responsible for providing onsite and remote End User Computing (EUC) support across PeaceHealth locations. The role supports desktop and mobile devices, hardware and software troubleshooting, IMAC activities (Install, Move, Add, Change), asset management, VIP support, device deployment, incident resolution, and end-user computing services. The engineer works closely with Service Desk, Infrastructure, Applications, and third-party vendors to deliver high-quality IT support services.
Key Responsibilities
- Provide onsite and remote technical support for desktops, laptops, mobile devices, peripherals, printers, and associated software
- Diagnose and resolve hardware, software, operating system, and connectivity issues.
- Perform break/fix support and incident resolution within agreed service levels.
- Support Microsoft Windows endpoints, mobile devices, and end-user computing technologies.
- Execute IMAC activities including installation, relocation, upgrade, replacement, and decommissioning of IT equipment.
- Deploy, configure, image, maintain, and refresh endpoint devices.
- Provide walk-up/Tech Bar support and direct customer assistance.
- Support VIP users and executive staff with priority service requirements.
- Maintain asset inventory, configuration records, and lifecycle management activities.
- Coordinate with Service Desk, Engineering, Infrastructure, and third-party vendors to resolve complex issues.
- Support software installations, upgrades, patching, and application deployments.
- Maintain compliance with security, privacy, and operational policies.
- Provide user training, technical guidance, and documentation as needed.
Required Skills
- End User Computing (EUC) support
- Windows desktop and laptop support
- Microsoft 365 / Office applications
- Device imaging and deployment
- Hardware and software troubleshooting
- Mobile device support
- Printer and peripheral support
- Asset and inventory management
- ServiceNow or ITSM tools
- Incident, Problem, and Change Management
- Customer service and communication skills
Preferred Qualifications
- Associate or Bachelor's degree in Information Technology or equivalent experience.
- Experience supporting healthcare or enterprise environments.
- Industry certifications such as CompTIA A , Microsoft, ITIL, or equivalent.
Skill Set: Field Operations
Total Experience: 6.00 to 12.00 Years
No of Openings: 1
Domain: IT
Salary : $60,000 - $70,000