Client Services Technician

Job Location(s): Hays

General Summary:

Serves clients by assisting and eliminating computer problems through efficient and timely troubleshooting, then communicating the results to the client.

Essential Duties and Responsibilities:

· Assist in the day-to-day operations of the Sales Department

· Assist day-to-day operations of the Service Department

· Update and implement service policy and procedures

· Assist clients with hardware, software, and support options through our offered products via phone, in-store, and remote support methods

· Diagnose, troubleshoot, and resolve computer issues for clients

· Contact the client when their computer is completed

· Contact the client with a quote for repairs or replacement of computer

· Ensure all service tickets and completed in an efficient and thorough manner

· Software Support for Microsoft and Apple operating systems and commonly found applications

· Document action by completing forms, reports, logs and records

· Troubleshoot problems using network and remote connectivity

Qualifications and Experience:

Technical

· Minimum of 2 years’ experience, or equivalent education, in technical support field

· Demonstrate ability to troubleshoot Windows 8 and 10, and Apple OS X and iOS

Non-Technical

· Desire to continually learn and grow

· Strong interpersonal skills

· Ability to listen and explain solutions to non-technical users

· Firm desire to consistently work as a vital part of the team with a primary focus on client service and teamwork

· Ability to work on multiple priorities and/or projects simultaneously

· Excellent listing and communication skills, both verbal and written

· Strong customer relationship skills

· Organized, detail oriented and self-motivated

· Ability to provide and maintain detailed documentation one each job

· Ability to remain in contact with the client thru the completion of the service

· Willingness to develop professionally

· Problem solving abilities and ability

· Ability to meet reasonable deadlines

Working Conditions:

Professional office environment

Must be able to lift at least 50 lbs. on a regular basis

Job Types: Part-time, Full-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $13 - $17