What are the responsibilities and job description for the Systems Engineer (Level 2) position at Tech Guardian?
Position – Systems Engineer (Level 2)
Company: Tech Guardian
Status: Full Time
Initial Compensation: $29.08 – $34.51/hour (based on experience and certifications); plus travel and a significant bonus structure
Company Description
Tech Guardian is a Managed Service Provider (MSP) that has been in business for over 19 years. We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments. Our office is located in Lake Elsinore and we serve small and medium businesses throughout the Inland Empire. Tech Guardian provides something different than what is traditionally done in the IT space. We provide proactive IT services, not break/fix, so our techs are responsible for engineering system solutions to protect customers from downtime. Our business is steadily growing and we need engineers and technicians with a strong desire to grow with our company and be a team player. Tech Guardian values its employees and invests in their long-term growth. We expect our technicians to advance and grow in the company by certifying in a range of products and we compensate with pay raises with each certification. We provide paid technical training each week and we reimburse the cost of each passed certification. Every team member becomes a part of the Tech Guardian family and we frequently have team activities to maintain strong working relationships. Our employees work for Tech Guardian because they enjoy the atmosphere, the camaraderie and the challenge of solving new problems each day.
Objective
Tech Guardian is seeking a strong Level 2 Systems Engineer. A Level 2 Tech is the first escalation point for helpdesk and they resolve complex issues that are beyond the skill level of Level 1 Techs. They focus on proactive support, maintenance, systems administration and network administration. They work on high level projects and deploy all core Microsoft Server technologies. They work in our network operations center in Lake Elsinore and they work on-site at our clients’ facilities (within 30 miles of our office). They work directly with clients on-site and remotely to troubleshoot problems and plan projects. Therefore, Techs must have reliable transportation, exceptional customer services skills and look and act professional. In addition, they train and direct lower level Techs.
Responsibilities
Apply using the form below. After your application and resume is reviewed you’ll be emailed a link to take a series of tests to ensure you are qualified.
Step 1 of 7 - Personal
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Personal Information
Name*
First Last
Email*
Phone*
Address Information
Address*
Street Address City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code
Emergency Contact Information
Contact Name*
Contact Phone*
Employment Information
Position Applying For*
Desired Wage (within the range the position pays)*
Availability*
Please specify your availability, i.e. days, evenings, weekends, part-time, full-time etc.
Can you speak spanish?*
Yes
No
Are You Presently Employed?*
Yes
No
Do you have reliable transportation?*
Yes
No
Are you legally able to be employed in the US?*
Yes
No
Have you ever been terminated from a job?*
Yes
No
If So, Explain
General Information
Have you ever worked in sales?*
Yes
No
If so, where?
Have you ever worked in customer service?*
Yes
No
If so, where?
How did you find out about this position?*
ZipRecruiter
Friend
Craigslist
Social Media
Other
If Other (from above): How did you find out about this position?
Please describe any knowledge, skills, certifications and/or experience you have in the Information Technology (IT) industry.*
Be as specific as possible, we review the answer to this question carefully.
Have you worked for an MSP (Managed Service Provider) before?*
Yes
No
Besides MSP's, have you worked for an IT Service Provider before?*
Yes
No
Education Information
High School
Name of School*
City*
State*
Years Completed*
Did You Graduate?*
Yes
No
College
Name of School
City
State
Years Completed
Did You Graduate?
Yes
No
Course of Study
Trade or Business School
Name of School
City
State
Years Completed
Did You Graduate?
Yes
No
Course of Study
Employment History (newest first)
Employment Entry 1
Employer*
Address*
City*
State*
Phone*
Start Date*
End Date*
Job Title*
Supervisor*
May We Contact?*
Yes
No
Description of Work*
Reason for Leaving (or wanting to leave)*
Employment Entry 2
Employer
Address
City
State
Phone
Start Date
End Date
Job Title
Supervisor
May We Contact?
Yes
No
Description of Work
Reason for Leaving
Employment Entry 3
Employer
Address
City
State
Phone
Start Date
End Date
Job Title
Supervisor
May We Contact?
Yes
No
Description of Work
Reason for Leaving
References
Reference 1
Name*
Phone*
Best Time to Call*
Relationship*
Reference 2
Name
Phone
Best Time to Call
Relationship
Reference 3
Name
Phone
Best Time to Call
Relationship
Essay Questions
What do you consider the 5 most important features in a job?*
Describe a situation when you received or provided excellent customer service.*
Describe the hardest thing you've done at a job or in general, why you did it and how you felt about it.*
Describe a conflict situation at a job and how you resolved it.*
Your Resume
Cover Letter / Note
Don't skip this question, tell us why you want to work for Tech Guardian.
Attach Your Resume (.txt,.doc,.docx,.pdf)*
Accepted file types: txt, doc, docx, pdf, Max. file size: 32 MB.
Please Read
In exchange for the consideration of my job application by Tech Guardian, I agree that:
Neither the acceptance of this application nor the subsequent entry into any type of employment relationship, either in the position applied for or any other position shall serve to create an actual or implied contract of employment, or to confer any right to remain an employee of Tech Guardian, or otherwise to change in any respect the employment-at-will relationship between it and the undersigned. I understand and agree that if hired, my employment will be on an ‘at will’ basis and such employment is for no definite period of time. I understand and agree that my employment can be terminated with or without cause, and with or without notice at any time regardless of the date or payment of my wages or salary. If employed, I also understand that Tech Guardian may unilaterally change or revise their benefits, policies and procedures and such changes may include reduction in benefits.
I authorize investigation of all statements contained in this application. I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I hereby give Tech Guardian permission to contact schools, previous employers (unless otherwise indicated), references, and others, and hereby release Tech Guardian from any liability as a result of such contract.
I understand that if employed by Tech Guardian, there will be probationary for a period of 90 days, and further that at any time during the probationary period or thereafter, my employment relation with Tech Guardian is terminable at will for any reason by either party.
Thank you for completing this application form and for your interest in our business.
Signature (please type your name)*
Date*
MM slash DD slash YYYY
Do you agree with the above information?*
Yes
No
Δ
Get Started With A Free Consultation Today
With a full suite of cutting edge IT solutions, we know we can help your company grow. What’s more important to us is our clients and we’re ready to prove it to you. Contact us today to start a conversation and find out how.
Call: 951-319-4080 Get Started
Company: Tech Guardian
Status: Full Time
Initial Compensation: $29.08 – $34.51/hour (based on experience and certifications); plus travel and a significant bonus structure
Company Description
Tech Guardian is a Managed Service Provider (MSP) that has been in business for over 19 years. We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments. Our office is located in Lake Elsinore and we serve small and medium businesses throughout the Inland Empire. Tech Guardian provides something different than what is traditionally done in the IT space. We provide proactive IT services, not break/fix, so our techs are responsible for engineering system solutions to protect customers from downtime. Our business is steadily growing and we need engineers and technicians with a strong desire to grow with our company and be a team player. Tech Guardian values its employees and invests in their long-term growth. We expect our technicians to advance and grow in the company by certifying in a range of products and we compensate with pay raises with each certification. We provide paid technical training each week and we reimburse the cost of each passed certification. Every team member becomes a part of the Tech Guardian family and we frequently have team activities to maintain strong working relationships. Our employees work for Tech Guardian because they enjoy the atmosphere, the camaraderie and the challenge of solving new problems each day.
Objective
Tech Guardian is seeking a strong Level 2 Systems Engineer. A Level 2 Tech is the first escalation point for helpdesk and they resolve complex issues that are beyond the skill level of Level 1 Techs. They focus on proactive support, maintenance, systems administration and network administration. They work on high level projects and deploy all core Microsoft Server technologies. They work in our network operations center in Lake Elsinore and they work on-site at our clients’ facilities (within 30 miles of our office). They work directly with clients on-site and remotely to troubleshoot problems and plan projects. Therefore, Techs must have reliable transportation, exceptional customer services skills and look and act professional. In addition, they train and direct lower level Techs.
Responsibilities
- Resolve escalated tickets and escalate to Level-3 if necessary
- Assist helpdesk and field techs with overflow tickets
- Test and maintain all client backups and BDR compliance
- Proactively design solutions for a better client experience
- Implement & troubleshoot Microsoft server environments
- Secure data networks using industry best practices
- Customize complex Group Policies
- Design and setup TCP/IP networks including RDP, DNS, DHCP, WINS, and VPN
- Implement and configure Active Directory
- Build and configure IBM/Dell/HP server equipment
- Setup and implement virtual environments using HyperV/VMware
- Design, setup and implement Exchange 2016/2019/M365
- Configure and troubleshoot switches, routers and firewalls
- Install equipment and application software
- Troubleshoot and repair hardware
- Plan, structure and implement migrations and other projects while directing lower level techs
- Work with senior level techs on large migrations and other tasks
- Fully document all procedures and tasks and create documentation for lower level techs
- Previous experience working for an MSP desired
- Experience with PSA/Ticketing System and RMM tools
- A service oriented attitude – you do what it takes to get the job done correctly
- Have the ability to manage multiple projects simultaneously with minimum oversight
- Be eager to learn, pick up new technologies and be proficient in a short time
- Working knowledge of a broad range of technologies
- Be a team player, avoid complaining and motivated to advance and grow
- Have a teachable and positive attitude at all times
- Meticulous – you have a fine eye for details
- Resourceful Problem Solver – you always find a way to make it work
- Convey confidence while building rapport with clients
- Reliable, trustworthy and honest
- Articulate – you can communicate professionally over the phone, in person and in writing
- Ability to communicate technical information to non-technical people
- Skilled at organizing resources and establishing priorities
- Ability to work under pressure and manage stress
- 4 Years Help Desk / Field Tech Experience
- Systems Admin Experience
- Degree in a related field preferred
- Desired Certs: A , Network , Security , MCSA, CCNA, CISSP
- Occasionally visiting client sites (within 30 miles of our office)
- $29.08 – $34.51 / hour (based on experience and certifications); plus travel and significant bonuses
- Competitive benefits package available after 90 days
- Typical shift: 8am – 5pm (or 7am to 4pm) M-F with some evenings and weekends (on a rotational basis)
- Must be able to pass a drug test
- Principals only. Recruiters please don’t contact this job poster.
- Please, no phone calls about this job!
- Occasionally lift and/or move up to 50 pounds
- Frequently bend, lift, stand and crawl under desks
- Access to top tier training materials and certifications
- Learn and apply IT best-practices
Apply using the form below. After your application and resume is reviewed you’ll be emailed a link to take a series of tests to ensure you are qualified.
Step 1 of 7 - Personal
14%
Phone
This field is for validation purposes and should be left unchanged.
Personal Information
Name*
First Last
Email*
Phone*
Address Information
Address*
Street Address City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code
Emergency Contact Information
Contact Name*
Contact Phone*
Employment Information
Position Applying For*
Desired Wage (within the range the position pays)*
Availability*
Please specify your availability, i.e. days, evenings, weekends, part-time, full-time etc.
Can you speak spanish?*
Yes
No
Are You Presently Employed?*
Yes
No
Do you have reliable transportation?*
Yes
No
Are you legally able to be employed in the US?*
Yes
No
Have you ever been terminated from a job?*
Yes
No
If So, Explain
General Information
Have you ever worked in sales?*
Yes
No
If so, where?
Have you ever worked in customer service?*
Yes
No
If so, where?
How did you find out about this position?*
ZipRecruiter
Friend
Craigslist
Social Media
Other
If Other (from above): How did you find out about this position?
Please describe any knowledge, skills, certifications and/or experience you have in the Information Technology (IT) industry.*
Be as specific as possible, we review the answer to this question carefully.
Have you worked for an MSP (Managed Service Provider) before?*
Yes
No
Besides MSP's, have you worked for an IT Service Provider before?*
Yes
No
Education Information
High School
Name of School*
City*
State*
Years Completed*
Did You Graduate?*
Yes
No
College
Name of School
City
State
Years Completed
Did You Graduate?
Yes
No
Course of Study
Trade or Business School
Name of School
City
State
Years Completed
Did You Graduate?
Yes
No
Course of Study
Employment History (newest first)
Employment Entry 1
Employer*
Address*
City*
State*
Phone*
Start Date*
End Date*
Job Title*
Supervisor*
May We Contact?*
Yes
No
Description of Work*
Reason for Leaving (or wanting to leave)*
Employment Entry 2
Employer
Address
City
State
Phone
Start Date
End Date
Job Title
Supervisor
May We Contact?
Yes
No
Description of Work
Reason for Leaving
Employment Entry 3
Employer
Address
City
State
Phone
Start Date
End Date
Job Title
Supervisor
May We Contact?
Yes
No
Description of Work
Reason for Leaving
References
Reference 1
Name*
Phone*
Best Time to Call*
Relationship*
Reference 2
Name
Phone
Best Time to Call
Relationship
Reference 3
Name
Phone
Best Time to Call
Relationship
Essay Questions
What do you consider the 5 most important features in a job?*
Describe a situation when you received or provided excellent customer service.*
Describe the hardest thing you've done at a job or in general, why you did it and how you felt about it.*
Describe a conflict situation at a job and how you resolved it.*
Your Resume
Cover Letter / Note
Don't skip this question, tell us why you want to work for Tech Guardian.
Attach Your Resume (.txt,.doc,.docx,.pdf)*
Accepted file types: txt, doc, docx, pdf, Max. file size: 32 MB.
Please Read
In exchange for the consideration of my job application by Tech Guardian, I agree that:
Neither the acceptance of this application nor the subsequent entry into any type of employment relationship, either in the position applied for or any other position shall serve to create an actual or implied contract of employment, or to confer any right to remain an employee of Tech Guardian, or otherwise to change in any respect the employment-at-will relationship between it and the undersigned. I understand and agree that if hired, my employment will be on an ‘at will’ basis and such employment is for no definite period of time. I understand and agree that my employment can be terminated with or without cause, and with or without notice at any time regardless of the date or payment of my wages or salary. If employed, I also understand that Tech Guardian may unilaterally change or revise their benefits, policies and procedures and such changes may include reduction in benefits.
I authorize investigation of all statements contained in this application. I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I hereby give Tech Guardian permission to contact schools, previous employers (unless otherwise indicated), references, and others, and hereby release Tech Guardian from any liability as a result of such contract.
I understand that if employed by Tech Guardian, there will be probationary for a period of 90 days, and further that at any time during the probationary period or thereafter, my employment relation with Tech Guardian is terminable at will for any reason by either party.
Thank you for completing this application form and for your interest in our business.
Signature (please type your name)*
Date*
MM slash DD slash YYYY
Do you agree with the above information?*
Yes
No
Δ
Get Started With A Free Consultation Today
With a full suite of cutting edge IT solutions, we know we can help your company grow. What’s more important to us is our clients and we’re ready to prove it to you. Contact us today to start a conversation and find out how.
Call: 951-319-4080 Get Started
Salary : $29 - $35