Technical Support Services

The Technical Services Consultant provides specialized support for our Sales teams by troubleshooting complex deals and incentive contract and program issues related to Ad products. Please note: this is an SME role where "technical" refers to your deep, specialized knowledge of our deal ecosystem, incentive structures, internal sales tooling, and operational processes (not engineering or coding).

In this role, you’ll collaborate with Sales, Operations, Engineering, and Finance to analyze root causes, recommend strategic solutions, and ensure deals and incentive requests are accurately configured and fully compliant with policy.

Must be able to work in office in San Jose, CA

Starting Pay: $28/hour on W2 plus benefits

Responsibilities

• Work from a ticketing system to troubleshoot and resolve deal-related issues across incentive programs, contract structures, and ad product configurations.
• Analyze and interpret complex contracts to ensure alignment with internal policies, system capabilities, and product requirements.
• Serve as a subject-matter expert on deals and incentive workflows, revenue-impacting processes, and internal tools and systems.
• Support internal sales tools by investigating workflow breakdowns, identifying usability or configuration gaps, and partnering with technical teams on solutions.
• Document recurring issues and contribute regularly to process improvements, tool enhancements, and internal knowledge bases.
• Ensure team SLAs are consistently met or exceeded, and maintain accurate, up-to-date project trackers.
• Create new training materials related to the deals and incentives ecosystem.
• Perform other duties as assigned to support critical business objectives.

Requirements

• Bachelor’s degree in Business Administration, Economics, Communications, Information Systems (MIS), Operations Management, or a related quantitative field.
• Exceptional analytical and problem-solving skills with a high degree of rigor and attention to detail; demonstrated ability to break down complex business issues and propose practical, data-backed solutions.
• Comfort interpreting, analyzing, and applying complex contract terms, deal structures, and business rules/policies in a technical context.
• Excellent written and verbal communication skills, with proven ability to clearly articulate complex operational and technical issues to both technical and non-technical stakeholders.
• Strong commitment to good customer service and a seller-first mindset, ensuring empathetic and effective resolution for internal partners.
• Proven ability to work cross-functionally and manage multiple competing priorities in a fast-paced, high-stakes environment.
• At least a pre-intermediate proficiency in Google Sheets or Excel.
• A strong process-oriented mindset and a demonstrated interest in optimizing workflows and driving operational efficiency.
• Ability to work well independently with minimal supervision.

Preferred Requirements

• Familiarity with CRM or internal sales tools.
• Experience working with sales operations, revenue operations, ad products, incentives, or contracting.
• Prior experience working in a corporate setting or in a technical support role.