What are the responsibilities and job description for the Hot & Cold Sr Technician position at Tech-24 A Commercial Food Service Repair Company Inc?
Senior Hot & Cold Technician
123 Equipment Solutions– A Tech24 Company
Location: Raleigh, NC
Compensation Range: $25-$45/hr
Why Join Tech24?
At Tech24, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when you join our team:
- Weekly Pay – Reliable pay, every week
- Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
- Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
- Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
- Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
- Comprehensive Training Opportunities - Advance your skills through manufacture certified programs, company training, or a blend of both
- Retirement Planning Made Easy – 401(k) with company match and immediate vesting
- Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources
About the Center
At 1-2-3 Equipment Solutions, we are dedicated to providing top-quality restaurant equipment and supplies. Our mission is to support the culinary industry with reliable products that enhance efficiency and performance.
Position Summary
As part of the 123 team and broader Tech24 network, the Senior Hot & Cold Technician serves as a lead field expert in commercial cooking (hot side) and refrigeration (cold side) equipment. This role is responsible for advanced diagnostics, complex repairs, and mentoring junior technicians while ensuring high standards of safety, efficiency, and customer service. The Senior Technician works independently in fast-paced foodservice environments, minimizing downtime and ensuring critical kitchen and refrigeration systems remain fully operational. This is a senior-level , customer-facing role requiring deep technical expertise in commercial kitchen equipment and refrigeration systems - not a traditional residential or light commercial HVAC position.
Key Responsibilities
- Diagnose, troubleshoot, and repair complex commercial cooking equipment including ovens, fryers, steamers, grills, ranges, kettles and combi ovens
- Service and repair commercial refrigeration systems including reach-ins, prep tables, undercounter units, and ice machines
- Perform advanced electrical, gas, and mechanical diagnostics
- Identify root cause of recurring equipment failures and recommend long-term solutions
- Lead major repairs, equipment replacements, and system startups
- Mentor and support Junior Technicians and apprentices in the field
- Ensure preventative maintenance is completed thoroughly and to company standards
- Communicate clearly with customers regarding system conditions, repair options, and preventative maintenance strategies
- Accurately document service calls, parts usage, labor hours, and detailed repair notes
- Manage truck inventory and maintain proper tools and materials
- Participate in on-call rotation and respond to emergency service calls as needed
- Engage in ongoing technical training to remain current with manufacturer updates and industry advancements
Qualifications
- 5 years of commercial foodservice equipment and refrigeration service experience
- Strong expertise in commercial cooking equipment (gas, electric, steam)
- Solid refrigeration diagnostic skills (self-contained systems and walk-ins)
- EPA Universal Certification preferred (required if handling refrigerant)
- Manufacturer certifications and CFESA credentials are a plus
- Ability to read and interpret wiring diagrams, service manuals, and technical schematics
- Valid drivers license with a clean driving record required
- Strong problem-solving and leadership skills
- Excellent communication and customer service abilities
- Ability to lift up to 50 lbs. and work in varying indoor / outdoor conditions
- Ability to climb ladders, work from heights, and crawl in tight quarters
- Own industry standard hand tools
- Willingness to participate in on-call rotation
Compensation Transparency
The advertised pay range for this position is $25-$45 per hour. Final compensation will be determined based on factors such as experience level, technical certifications, specialized expertise, and overall qualifications. Candidates with advanced commercial cooking equipment and refrigeration experience, manufacture certifications, CFESA, or leadership experience may be considered at the higher end of the range.
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/
Salary : $25 - $45