What are the responsibilities and job description for the Hot & Cold Service Technician position at Tech-24 A Commercial Food Service Repair Company Inc?
Hot & Cold Service Technician
Tech24
Location: Urbandale, IA - servicing greater Des Moines market
Compensation Range: $30-$40/hr
Why Join Tech24?
At Tech24, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when you join our team:
- Weekly Pay – Reliable pay, every week
- Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
- Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
- Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
- Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
- Comprehensive Training Opportunities– Advance your skills through manufacturer certified programs, company training, or a blend of both.
- Retirement Planning Made Easy – 401(k) with company match and immediate vesting
- Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources
About the Center
The Urbandale Service Center proudly supports customers throughout the greater Des Moines market and surrounding communities. Strategically located in Urbandale, our team delivers comprehensive commercial foodservice equipment repair, installation, and preventive maintenance services to restaurants, healthcare facilities, schools, hospitality groups, and institutional kitchens across central Iowa. Backed by the national strength and resources of Tech24, our Urbandale branch combines local market expertise with expanded technical capabilities. Our technicians service a wide range of equipment including commercial refrigeration systems, hot-side cooking equipment, HVAC, and specialty foodservice equipment.
Position Summary
As part of the Des Moines team and broader Tech24 network, the Hot & Cold Service Technicians plays a critical role in servicing both commercial cooking (hot side) and refrigeration (cold side) equipment. This role is responsible for diagnosing, maintaining, and repairing a wide range of commercial kitchen and refrigeration systems while delivering exceptional customer service. This position is ideal for a skilled technician who takes pride in solving problems, minimizing customer downtime, and representing the company with professionalism.
Key Responsibilities
- Diagnose, troubleshoot, and repair commercial cooking equipment (ovens, fryers, steamers, griddles, warmers, etc.)
- Diagnose, troubleshoot and repair commercial refrigeration systems (walk-ins, reach-ins, prep tables, ice machines, etc.)
- Perform preventative maintenance to ensure safe efficient equipment operations
- Accurately document service calls, parts used, labor hours, and customer interactions in company system
- Clearly communicate repair status, recommendations, and timelines to customers
- Manage truck inventory to ensure proper parts and tools are stocked
- Respond to service calls in a timely and professional manner
- Represent the company with professionalism while delivering high-quality customer service
- Follow all safety regulations and company policies
- Participate in ongoing technical training and professional development opportunities
Qualifications
- 3 years of commercial foodservice and/or refrigeration repair experience
- Valid drivers license with a clean driving record required
- Strong mechanical and electrical troubleshooting skills
- Experience working on commercial kitchen equipment is a plus
- Ability to read and interpret technical manuals, wiring diagrams, and blueprints
- Strong problem-solving skills and ability to work independently
- Excellent communication and customer service skills
- Ability to lift up to 50 lbs. and work in varying indoor / outdoor conditions
- Ability to climb ladders, work from heights, and crawl in tight quarters
- Own industry standard hand tools
- Willingness to participate in an on-call rotation as needed
- EPA Universal certification preferred
Compensation Transparency
The advertised pay range for this position is $30-$40 per hour. Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced expertise in both commercial hot-side and cold-side equipment may be considered toward the higher end of the range.
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/
Salary : $30 - $40