What are the responsibilities and job description for the Estimator - Decatur, Illinois position at Tech-24 A Commercial Food Service Repair Company Inc?
Dispatcher
Eicheanauer Services – A Tech24 Company
Location: Decatur, Illinois
Compensation Range: $23-$28/hr
Why Join Tech24?
At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:
- Weekly Pay – Reliable pay, every week
- Fully Equipped for Success – Company computer and equipment provided
- Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
- Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
- Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
- Retirement Planning Made Easy – 401(k) with company match and immediate vesting
- Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources
About the Center
The Eichenauer Service Center - A Tech24 Company, proudly serves Decatur and the greater Central Illinois market with nearly 80 years of trusted industry experience. Founded in 1946, Eichenauer Services has been a cornerstone of the commercial foodservice equipment service community, building a strong reputation for technical expertise, reliable support, and deep customer relationships throughout the region. For decades, Eichenauer has provided dependable commercial kitchen equipment repair, installation, and preventive maintenance to restaurants, healthcare providers, schools, manufacturing dining facilities, and hospitality operations. Our experienced technicians specialize in servicing a wide range of equipment — from commercial refrigeration and hot-side cooking systems to HVAC and specialty foodservice equipment — helping customers minimize downtime and keep operations running smoothly.
Now backed by the national strength and expanded resources of Tech24, Eichenauer Services continues its legacy of service excellence with enhanced technical capabilities, training, and support. While part of a larger network, the Decatur team remains deeply rooted in the values and commitment to quality that have defined the company since 1946.
Position Summary
As part of the Eicheanauer team and the broader Tech24 network, the dispatcher plays a key role in supporting daily service operations and project coordination. This position works closely with project managers, technicians, subcontractors, and customers to ensure projects and service work are scheduled, documented, and completed efficiently.
The Dispatcher is responsible for managing schedules, tracking project progress, coordinating resources, and maintaining clear communication between internal teams and customers. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment.
Key Responsibilities
- Coordinate service projects and support project managers with scheduling, documentation, and communication
- Monitor project progress and prepare status updates and reports for leadership
- Assist with scheduling technicians, subcontractors, and other resources to support project timelines
- Coordinate communication between project managers, technicians, subcontractors, and customers throughout the project lifecycle
- Maintain and manage project documentation including project plans, schedules, and scope details
- Support administrative tasks including billing coordination, invoice reconciliation, and expense tracking
- Issue purchase orders to vendors, suppliers, and subcontractors as needed
- Coordinate equipment deliveries, materials, and job readiness with customers and vendors
- Facilitate subcontractor coordination and payment processing as required
- Communicate directly with customers to confirm scheduling, readiness, and project updates
- Build and maintain professional relationships with equipment dealers, customers, and subcontractors
- Update service activity, estimates, and status updates within customer portals when required
- Ensure safety standards and company policies are followed by all team members involved in the project
- Utilize Company software and Microsoft Office tools to track and manage work orders
- Communicate project changes or updates to appropriate team members and leadership
- Maintain organized project records and ensure documentation accuracy
- Perform other duties as assigned to support service and project operations
Qualifications
- 2-3 years of experience in service coordination, project coordination, dispatching, or administrative support required
- Experience in HVAC, refrigeration, construction, or foodservice service industries is a plus
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong verbal and written communication skills
- Strong problem-solving skills and ability to work under pressure
- Proficient with Microsoft Office and general computer systems
- Ability to work both independently and collaboratively with a team
- Dependable, professional, and customer-focused
- Self-motivated with the ability to follow through on responsibilities with minimal supervision
Compensation Transparency
The advertised pay range for this position is $23-$28 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/
Salary : $23 - $28