What are the responsibilities and job description for the IT Support Engineer - Desktop Midlevel 1 to 3 Yrs EXP position at TECEZE?
Hi
We are looking for an IT Support Engineer with 1–3 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools.
Job Title: Desktop IT Support Engineer
Location: South Carolina
Onsite Work
Full Time
Responsibilities
- Provide L1/L2 support for desktops, laptops, printers, mobile devices.
- Troubleshoot Windows OS, basic macOS/Linux issues.
- Deploy software, patches, and updates using SCCM/Intune/Ivanti.
- Handle user accounts, password resets via Active Directory / Azure AD.
- Basic network troubleshooting: LAN/WAN, Wi-Fi, VPN, DNS, DHCP.
- Log and manage tickets in ServiceNow/Remedy/JIRA.
- Support hardware issues, part replacements, conference room devices.
- Maintain documentation and follow IT security policies.
Skills Required
- Strong Windows troubleshooting; OS installation & imaging.
- Knowledge of AD, O365, MFA, endpoint security tools.
- Good understanding of networking basics.
- Excellent communication and customer service skills.
Preferred
- Basic scripting (PowerShell/Python), macOS support, cloud basics (Azure/AWS).
- Certifications: A , Network , ITIL (optional).