What are the responsibilities and job description for the End User Support Specialist position at TECEZE?
Job Title: EUC Talent Required (L2/L3 Support)
Job Type: Onsite
Job Mode: Full Time
Job Overview
Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.
Key Responsibilities
- Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications.
- Provide end-user and system support across Syncreon, CLI, and other plant locations.
- Deliver onsite support for network changes, hardware installations, and system upgrades.
- Support and maintain the SCCM environment and assist with Microsoft Intune configurations.
- Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
- Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns.
- Configure, manage, and troubleshoot printers, scanners, and peripheral devices.
- Provide L2/L3 support for:
- Windows and macOS operating systems
- End-user devices
- Core infrastructure services
- Participate in plant leadership meetings and weekly change management calls.
- Support patching and upgrade activities in line with organizational standards.
- Adhere to defined operational standards, SLAs, processes, and service objectives.
- Maintain accurate documentation for service desk procedures and end-user processes.
- Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
- Coordinate with onsite hardware and service vendors for issue resolution and installations.
Required Skills & Qualifications
- Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3).
- Hands-on experience with Windows OS, macOS, SCCM, and Intune.
- Exposure to manufacturing or plant IT environments is highly preferred.
- Knowledge of network troubleshooting, patch management, and security remediation.
- Experience managing hardware assets, printers, and scanners.
- Excellent communication, coordination, and documentation skills.
- Ability to work independently in an onsite plant environment.
Preferred Experience
- Prior experience supporting shop floor systems in automotive or manufacturing plants.
- Familiarity with ITIL processes, incident management, and change management.
- Experience working with multiple plant locations and stakeholders.