What are the responsibilities and job description for the Desktop Support Engineer position at TECEZE?
Job Description:
We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support to end users
- Troubleshoot desktop, laptop, printer, and software issues
- Resolve Windows and Office 365-related problems
- Manage user accounts, password resets, and access requests
- Log, track, and update tickets in the ticketing system
- Escalate complex issues to the appropriate teams
- Support hardware installations, upgrades, and replacements
- Maintain documentation of incidents and resolutions
Required Skills:
- Experience in Help Desk or Technical Support
- Knowledge of Windows operating systems and Microsoft Office
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Active Directory and user account management
- Familiarity with ticketing tools such as ServiceNow or Jira
- Good troubleshooting and communication skills.