What are the responsibilities and job description for the Desk Side Support Engineer position at TECEZE?
Candidates who are local to Camp Hill, Pennsylvania are preferred.
Job Summary
We are looking for an L1 / L2 Deskside Support Engineer to provide onsite IT support for end users. The role includes troubleshooting hardware, software, and network issues, setting up devices, and ensuring smooth day-to-day IT operations.
Key Responsibilities
- Provide onsite technical support for desktops, laptops, printers, and other IT devices.
- Install, configure, and troubleshoot Windows operating systems and Microsoft 365 applications.
- Resolve hardware, software, and basic network connectivity issues.
- Set up new user accounts, systems, and peripheral devices.
- Support password resets, email, VPN, and printer-related issues.
- Escalate complex technical issues to the appropriate support teams.
- Maintain IT assets and update support tickets in the ticketing system.
Required Skills
- 1–5 years of experience in Deskside Support (L1/L2).
- Good knowledge of Windows 10/11 and Microsoft 365.
- Experience with desktop, laptop, printer, and basic network troubleshooting.
- Strong communication and customer support skills.
- Ability to work in an onsite support environment.