What are the responsibilities and job description for the Deskside Support Engineer position at Teceze USA?
Position - Deskside Support
Location - Milwaukee, WI
Job Description
We are looking for a skilled and customer-focused Level 2 Deskside Support Engineer to join our growing team. If you have strong troubleshooting skills and hands-on experience in desktop support, this is a great opportunity to advance your career!
💼 Key Responsibilities:
🔹 Provide Level 2 support for desktops, laptops, and peripherals
🔹 Troubleshoot hardware, software, and network issues
🔹 Manage incidents and service requests via ticketing tools (ServiceNow, Remedy, etc.)
🔹 Support Windows OS, Office 365, and enterprise applications
🔹 Handle Active Directory (user accounts, access, password resets)
🔹 Diagnose VPN and connectivity issues
🔹 Collaborate with L3 teams for complex problem resolution
✅ Required Skills:
✔️ Strong experience in Windows 10/11 environments
✔️ Hands-on with Office 365, Outlook, Teams
✔️ Knowledge of Active Directory & networking basics
✔️ Experience with ticketing tools (ServiceNow/Jira)
✔️ Excellent communication & customer handling skills
🎯 Preferred:
⭐ CompTIA A , ITIL, or Microsoft certifications
⭐ Experience in enterprise IT support