What are the responsibilities and job description for the IT SUPPORT ENGINEER – BACK FILL (Temporary Support for Primary Engineer) position at TECEZE?
Greetings from Teceze!
I’m reaching out to confirm the details for the IT SUPPORT ENGINEER – BACK FILL (Temporary Support for Primary Engineer) to join our team in support of our esteemed client. The position is based at Jackson MN, Please review the information below and confirm your acceptance.
Position: Field IT Support Engineer – Back fill (Temporary)
Location: Jackson MN
Onsite Role
Temporary
Job Summary
The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure.
Basic knowledge of network devices including switches, routers, and wireless access points (preferably Cisco, Riverbed).
Understanding of VLAN configurations, including assigning switch ports to specific VLANs.
Ability to patch phone ports to network switches as required.
Basic troubleshooting of Avaya VoIP phones, including simple configuration checks.
Troubleshoot fiber link issues between switches; identify visible errors and clearly communicate findings to remote support teams.
Ability to troubleshoot and replace network switch chassis blades when necessary.
Key Responsibilities
- Provide onsite L1/L2 IT support for all users during primary engineer’s absence.
- Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices.
- Support M365, Outlook, Teams, OneDrive, and user account management.
- Handle Azure AD-related tasks: password resets, access issues, group assignments.
- Manage ticketing activities using ServiceNow (incident, service requests).
- Perform basic network checks (LAN/Wi-Fi, switches, IP configurations).
- Support audio-video (AV) systems, conference rooms, and meeting setups.
- Provide VIP support for senior leadership.
- Handle printer, scanner, and industrial scanner troubleshooting.
- Assist with system updates, installations, and replacement of faulty hardware.
- Ensure documentation and daily reporting of issues handled.
Required Skills
- L1/L2 IT support experience (1–3 years preferred)
- Strong knowledge of Windows OS, M365, and basic networking
- Hands-on experience with ServiceNow or similar ticketing tools
- Hardware troubleshooting expertise (laptops, desktops, printers)
- Good communication and customer service skills
- Ability to work independently onsite