What are the responsibilities and job description for the Technician II position at TEC?
BASIC JOB SUMMARY:
The overall purpose of this job is to install and repair advanced voice, data, broadband, and security systems. Job requires familiarity with advanced industry concepts, practices, and procedures. Performs a variety of tasks. Relies on experience, judgment, and pre-established guidelines to perform the functions of the job. Leads and directs the work of others. A wide degree of creativity and latitude is required.
ESSENTIAL JOB FUNCTIONS:
The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.
- Proficient in installation of company products and services including voice, data, broadband, and security systems. Includes but not limited to installation of routers, Internet Protocol (IP) switches and home networking equipment and the understanding of interoperability between various networking segments/systems, such as IAD, Session Initiation Protocol (SIP) Phones, Key Services Unit (KSU), Private Business Exchange (PBX), Voice over Internet Protocol (VOIP) and related services.
- Troubleshoot and resolve/repair comprehensive customer issues associated with company products and services including voice, data, broadband, and security systems. Includes supporting equipment related to IPTV head end, high speed internet and VOIP networks.
- Assess where trouble is located including traveling by vehicle (requiring a valid driver’s license) to customer facility and checking wiring from cable to plant, pole to facility, and building to equipment. May require a commercial driver’s license.
- Operate Facilities Management (FM) system including updating and closing trouble tickets and service orders.
Proficient in the use of advanced test equipment used in conjunction with troubleshooting voice and data/IP circuits. Performs variety of tests on electronic components to determine functioning level and capacity and store test results in customer folders in FM system. - Requires high level of customer contact to ensure customer satisfaction. Ability to understand customer needs and make modifications and recommendations for improvement to systems with company products and services.
- May install communications and data equipment, related systems, power panels, concrete pads, and ground fields that are associated with installation.
- May install from staking sheets the buried distribution cable and pedestals. May cut overall service to old plant and new plant resources.
- May install and maintain transport and special service circuits. Includes but not limited to T-1’s and HDSL utilizing copper and or fiber.
- May be responsible for the emergency repairs of all fiber optic cables in the system including terminating fiber drops into Optical Network Terminal’s (ONT), test, and turning up services. May include splicing large count fiber optic cables.
- Follow Electronic Industries Alliance (EIA) / Telecommunications Industry Association (TIA) 586A guidelines.
- Responsible for the adherence to all standard operating procedures to promote safety of all employees.
- May be responsible for operating safely and efficiently the following equipment and vehicles: cable plow, trencher, backhoe, and aerial bucket trucks.
- Show proficiency in skills which may include acquiring certain educational/industry certifications and training.
- May be responsible for mentoring and directing the work of other Technicians.
OTHER JOB FUNCTIONS:
- Any other duties that may be assigned.
