Outside Sales Lead (West, TN)

BASIC JOB SUMMARY:

The Outside Sales Lead is responsible for leading and overseeing the team of Outside Sales Representatives, to drive customer growth and retention in competitive markets. This position assists the Senior Sales Operations Manager in ensuring the team is consistently achieving monthly sales goals through strong leadership, effective training, and continuous performance monitoring. This role is critical in connecting to the communities we serve by offering best-in-class internet services through door-to-door solicitation of new prospective customers.

ESSENTIAL JOB FUNCTIONS:

The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.

• Responsible for assisting the Senior Sales Operations Manager in leading the residential Outside Sales team in servicing, maintaining and growing customer base in a fast-paced and competitive environment
• Directly leads Outside Sales Representatives, ensuring they consistently achieve individual minimum standards and team sales targets. They will provide reports showing team and individual performance, growth in products and services, and revenue generated
• Implements structured coaching programs to improve objection handling, closing skills, and customer engagement
• Works closely with the Senior Sales Operations Manager to ensure that efforts and resources are providing successful results
• Assists Outside Sales Representatives in selling to grow residential revenue through add-on and up-sell of existing base, as well as manage target market areas to add new accounts
• Oversees updates and ensures that customer accounts are documented appropriately with customer notes, calls, documents, etc.
• Ensures accurate and timely documentation of sales activities in CRM systems
• Coordinates and assists Senior Sales Operations Manager in revising and implementing sales strategies and market outreach plans
• Assists the team with outbound sales calling, as needed
• Maintains compliance with regulatory requirements and company policies in all customer interactions
• May be required to attend functions such as chamber events, community sponsored events, TEC marketing events, etc. as a TEC representative
• May be required to travel to assist with residential sales development and training in other markets
• May be asked to work occasional alternate scheduling to achieve necessary call results
• Requires willingness and enthusiasm to learn and apply new sales techniques
• Must work well with customers, business sales teams, and other departments within the TEC organization
• Works closely with Senior Sales Operations Manager to lead and oversee fringe market areas and campaigns to expand and grow residential

OTHER JOB FUNCTIONS:

• Special projects as requested by the Senior Sales Operations Manager

Job Qualifications:

Education/Experience - Bachelor’s degree in business preferred or two (2) years related business experience in the area of sales or sales management.

Knowledge/Skills/Abilities – Strong organizational, analytical, and communication skills. Ability to coach, train, and motivate a team to achieve high performance. Key Competencies include customer focus and market orientation, results-driven and accountable, adaptability and innovation, financial acumen, and collaborative leadership.

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As an Outside Sales Lead, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

With over 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.

TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans. TEC is committed to the idea that all employees must be treated with dignity and respect. Each and every employee is expected to help maintain a nondiscriminatory workplace.