What are the responsibilities and job description for the District Manager position at Teaspoon?
Company Overview
Teaspoon is a vibrant and rapidly growing boba brand dedicated to delivering exceptional quality, innovative flavors, and outstanding customer service. We are expanding our presence in the greater Sacramento area and are seeking a strong operational leader to oversee our 7 stores.
District Manager Job Description
Teaspoon is looking for an experienced and highly motivated District Manager to lead multi-unit operations, drive sales growth, and maintain our high standards of excellence. This role will oversee store managers, ensure operational consistency, and lead local marketing and community initiatives to elevate brand presence and maximize profitability.
Key Responsibilities:
Multi-Store Leadership
- Oversee daily operations across three Teaspoon locations, ensuring sales, service, and quality standards are consistently met.
- Support future store openings and expansion initiatives.
Team Development
- Hire, train, mentor, and coach store managers and team members.
- Conduct regular performance evaluations and provide structured, actionable feedback.
- Create a culture of accountability, teamwork, and continuous improvement.
Sales & Marketing
- Develop and execute strategies to grow sales at each location.
- Partner with the marketing team to implement local promotions, collaborations, and community events that drive traffic and brand engagement.
Operational Excellence
- Monitor store performance, inventory controls, staffing levels, and adherence to company policies.
- Ensure all stores maintain Teaspoon’s operational standards and brand integrity.
Customer Experience
- Uphold high levels of customer satisfaction and service quality.
- Address customer concerns promptly and implement improvements where needed.
Reporting & Business Insights
- Analyze sales data, financial reports, and KPIs to identify trends and opportunities.
- Prepare regular performance updates and recommend strategic action plans.
Shift Support
- Be available to work limited in-store shifts when necessary for training, support, or urgent operational needs.
Qualifications
- Bachelor's degree in Business, Marketing, Hospitality, or a related field (preferred).
- 3–5 years of experience in multi-unit management, retail operations, or F&B leadership with proven success in driving performance.
- Demonstrated leadership skills with experience managing and developing teams.
- Strong knowledge of sales strategies, marketing tactics, and customer service best practices.
- Excellent communication, interpersonal, and organizational skills.
- Ability to analyze data, manage budgets, and make informed business decisions.
- Willingness to travel between store locations as needed.
- Passion for the food & beverage industry and commitment to maintaining brand excellence.
- Candidate must reside in the Bay Area or Sacramento.
What We Offer
- Competitive salary with performance-based bonuses
- Opportunities for advancement in a fast-growing company
- Supportive, collaborative, and growth-oriented work environment
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Are you currently based in the Bay Area or the Sacramento region?
- Do you have experience managing multiple retail or F&B locations at the same time?
- How many stores or teams have you overseen in your previous roles?
- What strategies have worked best for you when trying to increase foot traffic or brand awareness?
Work Location: In person
Salary : $70,000 - $100,000