Technical Trainer

Job Description

MUST BE A CERTIFIED CLINICAL DOCUMENTATION PRINCIPLE TRAINER FROM EPIC.

Training Development & Delivery (40%)

• Design, build, and maintain training curriculum for clinical documentation workflows (e.g., provider documentation, templates, SmartTools)
• Deliver instructor-led, virtual, and at-the-elbow training to providers and clinical staff
• Develop training materials including manuals, eLearning modules, quick reference guides, and simulations
• Ensure training content aligns with system updates, regulatory requirements, and organizational standards

EHR & Workflow Expertise (25%)

• Serve as a subject matter expert in clinical documentation workflows within the EHR (Epic preferred)
• Collaborate with application analysts and informatics teams to understand system design and changes
• Translate technical build into end-user training content
• Support go-live readiness activities and command center operations

Optimization & Continuous Improvement (20%)

• Identify documentation improvement opportunities through feedback, metrics, and workflow analysis
• Partner with Clinical Informatics to support optimization initiatives and standardization efforts
• Update training materials and strategies based on system enhancements and user needs
• Promote best practices for accurate, efficient, and compliant documentation

Governance & Collaboration (10%)

• Participate in governance structures and workgroups related to clinical documentation
• Provide input on system design decisions impacting documentation workflows
• Ensure alignment with enterprise documentation standards and regulatory requirements

Support & Evaluation (5%)

• Evaluate training effectiveness through surveys, proficiency assessments, and performance metrics
• Provide ongoing support and coaching to end users
• Maintain training environment and related documentation