Hardware Support Specialist

Hardware Support Specialist


Pay Rate: $20 - $24.75 / hr 

Location: 100% On-site in Madison, WI 

Duration: Long-Term Engagement Contract

Overview:

Responsibilities of the position include tracking orders within the asset management system, assigning identification numbers and barcode tags to each item upon delivery and scheduling the distribution and installation of orders.  


The individual in this position will be responsible for maintaining a constant inventory of CPUs, printers, monitors, docks, cables and all other associated repair and replacement parts and pieces.  This position will assist in the maintenance of the district-wide strategy for replacing outdated hardware and software across all campus locations.  The person in this position will be responsible for effectively managing and documenting the process of distribution and tracking of District assets.

Must Haves:

• 2 years related work experience working with 500 workstations.
• Knowledge of inventory management principles and best practices.
• Technical competence in a customer support environment, maintenance procedures and system capabilities and limitations.
• Define the problem and issues (for a request).
• Identify all parties (stakeholders).
• Perform the necessary root-cause analysis.
• Maintain on-going operational/production support, including monitoring.
• Perform periodic reviews of the process and provide feedback.
• Share lessons learned with team for continuous improvement.
• Proof of current flu vaccination required at onboarding.

Nice to Haves:

• Demonstrated ability to multitask and work successfully independently.
• Ability to work in an environment with frequent interruptions.
• Demonstrated ability to follow through on concurrent projects to successful completion.

 

#INDTS 


Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment.  TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.