Infrastructure Support Technician

Infrastructure Support Technician

Location: Madison, WI
Duration: Through 6/30/2027 (extension possible)
Schedule: Monday–Friday, 8:00 AM–4:30 PM (30-minute lunch required)
Work Arrangement: 100% Onsite
Residency Requirement: Candidates must be current Wisconsin residents at the time of submission. No relocation permitted.
Rate: 18 /hr

Required Skills

• 3 years of experience installing, decommissioning, and troubleshooting data center IT hardware
• 3 years of experience supporting power and data cabling infrastructure within a data center environment
• 3 years of experience working with facility maintenance teams, security staff, vendors, and customers to support data center operations
• 3 years of experience supporting data distribution, power distribution, physical infrastructure, and network connectivity within a data center

Preferred Skills

• Knowledge of data center electrical and mechanical systems, including:
  • Feeders
  • Transformers
  • Generators
  • Switchgear
  • UPS Systems
  • ATS/STS Units
  • PDUs
  • Chillers
  • Air Handling Units
• Experience with Data Center Infrastructure Management (DCIM) tools
• Experience with data center visitor management systems

Key Responsibilities

• Coordinate rack installations, decommissions, migrations, and equipment deliveries
• Support and maintain server, network, storage, rack security, and power distribution infrastructure
• Perform hardware installation, troubleshooting, and maintenance
• Assist with audits, operational readiness reviews, and compliance efforts
• Escort visitors and vendors as required
• Utilize ticketing systems, asset management tools, and infrastructure monitoring solutions
• Support capacity planning, infrastructure management, and operational monitoring
• Maintain accurate documentation of incidents, changes, and infrastructure activities
• Provide incident response support and communicate status updates to stakeholders
• Coordinate multiple projects and priorities in a fast-paced environment
• Provide guidance and support to junior team members

Ideal Background

• Experience in Data Center Operations
• Strong understanding of Physical Infrastructure, Power Management, and Network Connectivity
• Experience working in enterprise-scale data center environments
• Strong troubleshooting, documentation, and communication skills
• Ability to work effectively with technical teams, vendors, facilities staff, and business stakeholders

Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.