Bilingual Program Specialist Allentown, PA

Position: Bilingual Program Specialist

Location: In Person
Employment Type: Full-Time

FSLA: Exempt, Salaried - not entitled to overtime
Reports to: Upline

Join Our Team! Please visit www.teamphca.com/careers to get started immediately for the Program Specialist Position at TeamPHCA, supporting adults with special needs.

We’re looking for dedicated and motivated candidates who thrive in a dynamic environment! This role requires open availability, with shifts that may start as early as 6:00 AM (or earlier) and extend into the evening. We operate Monday through Friday, with some evenings and weekends as needed. If you have a hard start or stop time, this position may not be the right fit, as it requires open availability and flexibility.

We’re seeking team members who can be on call when necessary. If you have a hard start or stop time or another job, this position may not be the best fit.

However, if you're hard-working, passionate about leadership, and driven to inspire and achieve results, we’d love to hear from you!

Position Summary:
The Program Specialist will ensure compliance with Pennsylvania’s 2380,6400, and 6100 regulations, overseeing assessments, individual support plans (ISPs), and the implementation of all programs. This role involves ongoing collaboration with clients, families, and team members to ensure the highest quality of individualized care.

Job Type: Full-time

Benefits:

Competitive salary
Aflac
Paid time off and holidays
Ongoing professional development opportunities

Other Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Life insurance
Paid time off
Vision insurance

Job Responsibilities

Key Responsibilities: Other duties assigned

• Conducts assessments to identify strengths, needs, preferences, and goals.
• Develops, implements, and regularly update Individual Support Plans (ISPs).
• Ensures compliance with all 2380,6400, and 6100 requirements, including documentation and recordkeeping.
• Collaborates with families and community partners to promote client integration.
• Monitors program progress, providing guidance to direct support staff.
• Conducts staff training and professional development activities.
• Program specialist will be assigned to support individuals/clients
• Flexibly work outside of a traditional Monday–Friday, 9:00 AM–5:00 PM schedule based on program needs.
• Provide direct support by filling in as a Direct Support Professional (DSP) and/or Program Specialist when coverage is needed to ensure uninterrupted operation of the facility.
• Be available to report to work on weekends, evenings, or holidays as needed, particularly during staffing shortages or emergent circumstances.
• Respond promptly and be on-site during any incidents or critical events to ensure compliance, safety, and appropriate follow-up.
• Maintain readiness to assume multiple operational roles to support the continuity and quality of services provided to individuals.

The Program Specialist shall be responsible for the following:

• Coordinates the completion of assessments.
• Provides updates to the individual plan process, development, team reviews and implementation in accordance with this chapter.
• Provides and supervising activities for the individuals
• Supports the integration of individuals in the community.
• Supports individuals communication and involvement with families and friends.

Referrals/Post Meet & Greet

Tabeling: Hosting and Attending Events for Referrals, Staff and Agency Visibility, SCs, CLAs, Social Media, News Channel Ads, Facebook and IG ADs, Word of Mouth, Internal Outreach, Partnerships & Collaborations
Reviews referrals & ISPs in their entirety
Conducts vetting of Intakes and provide decision making
Conducts Meet & Greet, and Lunch & Learn to expand the growth of organization.
Calculates financial budgeting for services and activities

Ensures service authorization in HCSIS Checkin Authorization in HCSIS
Ensures Eligibility
Confirms receipt of Regulatory Documents from families and staff
Receives all plans to include behavior plans from the SC.

Coordination of Services

Selects staff to support clients.
Conducts check-ins with staff, individuals/families
Uploads ISPs into WellSky/ISP Checklist Monthly ISP Upload Checklist
Conducts ISP meetings ISP Preparation Form
Manages Coachable Moments
Conducts Performance Evaluations
Conducts progress notes audits to align with the outcome action plan Progress Notes.
Conducts Checklists

Provides ISP templates to staff ISP Template Path
Completes opening and closing incidents
Incorporates compliance in daily operations
Conducts Monthly Audits records
Host and attend Peer Reviews
Manages difficult calls professionally

Conducts On the Job Trainings

Maintains retention of clients and staffs

Supervises international staffs and direct support professionals and leads

Community Visits
Collaborating with SCs, CLAs, families, and staff
Coordinating with recruitment to ensure proper staffing

Qualifications

• Up to 4 years or more of experience in Human services field
• Strong knowledge of 2380, 6100,6400, and IDD compliance regulations (preferably)
• Excellent communication and interpersonal skills
• Ability to work effectively as part of a multidisciplinary team
• Bachelor's Degree (preferably)

Skills

• Project/Program Coordination
• Communication Skills
• Customer Support/Service
• Organizational Skills
• Microsoft Office
• Analysis Skills

About Company

TeamPHCA is a dedicated provider of services for individuals with intellectual and developmental disabilities. We aim to foster independence, community integration, and personal growth in a supportive and safe environment.

https://www.teamphca.com/

TeamPHCA is an Equal Opportunity Employer. TeamPHCA does not discriminate against any person on the basis of race, color, religion, sex, national origin, ancestry, disability, age, or sexual orientation in admission, treatment, or participation in its programs, services, and activities, or in employment.

#caregiver #directsupportprofessional #VitalSupportHomeHealthCareAgency #TeamSelectHomeCare #RightatHome #JEVSHumanServices #WoodsStaffingLLC

Job Type: Full-time

Application Question(s):

• 2. Supervisory Experience

How many years of experience do you have supervising staff in a human services or behavioral health setting?
0
1–2 years
3–5 years
5 years

• 3. Documentation/ISP Experience

Have you completed or supervised ISP updates, assessments, monthly notes, or quarterly reviews before?
Yes, independently
Yes, in a supporting role
No experience

• 4. Availability

This role may require attending ISP meetings, family meetings, and provider meetings during business hours. Are you able to commit to this requirement?
Yes
No

• 5. Transportation

Do you have reliable transportation to travel between sites and attend meetings?
Yes
No

• 6. Salary Expectations

What are your salary expectations for this position?

• 1. Regulatory Knowledge:

**Do you have experience working with ODP regulations, including 2380,6400, and/or 6100?
Yes
No
Willing to learn**

Education:

• Associate (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person