Senior Media Systems Technician II

Primary Function

Serve as an audio visual technical lead and staff mentor for high level, complex multimedia events in conference rooms and event spaces; provide expertise and guidance to clients and technical and operational feedback to engineering and management.

Duties & Responsibilities

• Set up, operate and strike conference room systems including varying types of microphones and sound amplification systems, data/video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, professional audio and video recording systems and video streaming.
• Verify, test, troubleshoot and monitor video conference connections prior to and during meetings.
• Assist clients with computers and digital presentation materials.
• Provide pre-meeting guidance and day-of meeting consultation with clients.
• Respond to Service Desk calls in-person, over the phone or by other electronic means.
• Report system anomalies, equipment problems, customer relations issues or any other daily event concerns that arise.
• Assist other service areas with equipment installation, new media production and streaming.
• As a senior team member, provide an area of media expertise such as theatre lighting, audio engineering, post production, webcasting, high level conferencing or other unique specialty.
• Take ownership of service areas as assigned, documenting SOPs, participating in equipment inventory and general studio and office projects.
• Mentor and train other technical team members.
• Other duties as assigned.

Skills & Qualifications

• Excellent customer service and resource management skills.
• Solid supervisory and team collaboration skills; communicate knowledge and expertise with others.
• High level of problem solving skills and the ability to recommend and implement alternative set-up and/or operations for complex systems.
• Superior knowledge of current AV & VC industry practices, standards and procedures.
• Proficient experience with microphone systems, digital audio consoles, Polycom and Cisco videoconferencing equipment, SI equipment, video systems, lighting equipment, computers, device control systems.
• Capability to read and understand wiring diagrams, CAD drawings and schematics.
• Familiarity with computer networks (LANs, net connections and IP).
• Skilled with MS Office programs, particularly Microsoft PowerPoint software to assist presenters with simple adjustments; use of Lotus Notes preferred.
• Ability to thrive in a multicultural and multilingual environment.
• Ability to read, speak and effectively communicate in the English language; second language preferred.
• Skilled with hand and power tools.
• Additional video production expertise such as camera operation, audio production, editing, or field production experience are required.
• Candidate must be willing to undergo background check.
• The duties of this position require the ability to bend, kneel, crawl, climb ladders and to stand for long periods of time.
• Candidate must be capable of working at heights and have good balance.
• Candidate may be required to lift heavy equipment up to 50 pounds.
• Adverse conditions may include noise and dust.

Education & Experience

• Bachelor’s Degree in Communications, Audio/Electronic Engineering or related field preferred; or Technical school training with electronics training and related experience.
• InfoComm (CTS, CTS-D and/or CTS-I) required.
• 7 years’ experience with the setup, operation and troubleshooting of conference rooms, auditoriums, theater, hotels and/or broadcast environment.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.