What are the responsibilities and job description for the Technical Support Tier 2 - Help Desk/SysAdmin position at TeamMIS?
Job Description
Management Information Systems, Company is a client-focused I.T. Managed Services provider that has been in operation since 1998. Our well-established and growing Technology and Consulting company has serviced the Greater Indianapolis area and nationwide locations, supporting our customers in their technology needs.
We are hiring for a Help Desk Tier 2 position that will support these locations, users, applications, and hardware for our customers. This position will provide room for growth within the company and provide an exciting and ever-changing environment for the tech-centric person we are looking for!
Main Responsibilities:
Company Description
TeamMIS was founded in 1998 with a very clear focus – to serve our partners, not just clients, ethically, morally and professionally. We formed our company to provide technology, advice and knowledge to all who we partner with, and have continued to evolve as business does, not just as technology changes. Every member of our team is focused on providing solutions to our partners the right way – Doing IT Right The First Time, Every Time. It is not enough to deploy technology – we are here to help businesses grow and flourish in all aspects. Our skills, partnerships, and industry contacts combine with our experience and knowledge to give our partners everything they need to succeed.
Believe. Trust. Invest. These are the foundation of TeamMIS. This is who we are. This is what we do.
TeamMIS was founded in 1998 with a very clear focus – to serve our partners, not just clients, ethically, morally and professionally. We formed our company to provide technology, advice and knowledge to all who we partner with, and have continued to evolve as business does, not just as technology changes. Every member of our team is focused on providing solutions to our partners the right way – Doing IT Right The First Time, Every Time. It is not enough to deploy technology – we are here to help businesses grow and flourish in all aspects. Our skills, partnerships, and industry contacts combine with our experience and knowledge to give our partners everything they need to succeed. Believe. Trust. Invest. These are the foundation of TeamMIS. This is who we are. This is what we do.
Management Information Systems, Company is a client-focused I.T. Managed Services provider that has been in operation since 1998. Our well-established and growing Technology and Consulting company has serviced the Greater Indianapolis area and nationwide locations, supporting our customers in their technology needs.
We are hiring for a Help Desk Tier 2 position that will support these locations, users, applications, and hardware for our customers. This position will provide room for growth within the company and provide an exciting and ever-changing environment for the tech-centric person we are looking for!
Main Responsibilities:
- Troubleshoot and resolve hardware and software issues – desktop, server, and network level
- Respond to requests for technical assistance in person, via phone, e-mail or ticketing system
- Escalate situations requiring urgent attention appropriately
- Stay current with system information, changes, and updates – server/application/desktop
- Ability for on-call coverage for IT Support
- Malware/ransomware response and monitoring
- Strong verbal and written communication skills
- Current Microsoft server or server-based application certification required
- Excellent Customer Service skills
- 3-5 years systems support - Windows 10 and Windows Server 2012-2022
- Virtualization experience preferred
- Physical hardware experience with desktops, servers, laptops, and printers.
- Experience with Active Directory and Group Policy
- Experience with Microsoft Azure - Conditional Access Policies, Intune, Autopilot Configuration and Deployment
- Knowledge of firewall, routing, switching, and wireless technologies
- Cisco, VMware, or other related certifications preferred
Company Description
TeamMIS was founded in 1998 with a very clear focus – to serve our partners, not just clients, ethically, morally and professionally. We formed our company to provide technology, advice and knowledge to all who we partner with, and have continued to evolve as business does, not just as technology changes. Every member of our team is focused on providing solutions to our partners the right way – Doing IT Right The First Time, Every Time. It is not enough to deploy technology – we are here to help businesses grow and flourish in all aspects. Our skills, partnerships, and industry contacts combine with our experience and knowledge to give our partners everything they need to succeed.
Believe. Trust. Invest. These are the foundation of TeamMIS. This is who we are. This is what we do.
TeamMIS was founded in 1998 with a very clear focus – to serve our partners, not just clients, ethically, morally and professionally. We formed our company to provide technology, advice and knowledge to all who we partner with, and have continued to evolve as business does, not just as technology changes. Every member of our team is focused on providing solutions to our partners the right way – Doing IT Right The First Time, Every Time. It is not enough to deploy technology – we are here to help businesses grow and flourish in all aspects. Our skills, partnerships, and industry contacts combine with our experience and knowledge to give our partners everything they need to succeed. Believe. Trust. Invest. These are the foundation of TeamMIS. This is who we are. This is what we do.