What are the responsibilities and job description for the MSP Level 3 Technician position at TeamLogic IT?
Benefits:
This is a full-time remote role for a Level 3 Technician. The Level III Technician will be responsible for advanced troubleshooting and resolving technical issues, managing IT infrastructure, and providing proactive system maintenance. The role also involves leading project implementations, supporting network and server systems, and ensuring the security and optimization of IT systems. Additionally, the technician will mentor junior technical staff and engage in client communications to provide high-quality IT support and solutions.
Qualifications
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.
This is a remote position.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
This is a full-time remote role for a Level 3 Technician. The Level III Technician will be responsible for advanced troubleshooting and resolving technical issues, managing IT infrastructure, and providing proactive system maintenance. The role also involves leading project implementations, supporting network and server systems, and ensuring the security and optimization of IT systems. Additionally, the technician will mentor junior technical staff and engage in client communications to provide high-quality IT support and solutions.
Qualifications
- At least 3 years of experience in IT support or related technical roles, with recent experience in an MSP or multi-client environment strongly preferred
- Proficiency in network infrastructure, server administration, and virtualization technologies
- Strong hands-on experience with:
- Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive
- Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, DHCP
- Business firewalls (e.g., Meraki, Fortinet, SonicWall or similar), VPNs, and core networking concepts (VLANs, routing basics, trunking)
- Expertise in diagnosing and troubleshooting complex hardware, software, and networking issues in production environments
- Ability to implement IT projects, manage upgrades, and perform system migrations with minimal supervision
- Fundamental understanding of cybersecurity, system monitoring, backup/DR, and IT compliance (e.g., HIPAA, CMMC, PCI is a plus)
- Experience providing customer-facing technical support and working directly with end users and business decision-makers
- Strong communication, problem-solving, documentation, and organizational skills
- Information Technology certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not required
- Authorized to work in the United States and able to pass any required background checks
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.
- Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
- Collaborative and supportive team culture.
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance plans
- Retirement savings plan with employer matching
- Generous paid time off and holiday schedule
- Professional development opportunities and reimbursement for certifications
- Flexible working hours and remote work options
- Supportive and collaborative work environment
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.
This is a remote position.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.