What are the responsibilities and job description for the MSP Level 2 Technician position at TeamLogic IT?
Company Description TeamLogic IT is a national provider of comprehensive IT services, support, and project consultation for businesses of all sizes. Local offices deliver personalized service through highly skilled technicians who focus on reliability, security, and productivity for clients. Core offerings include managed IT services, networking services, backup and recovery, cloud solutions, and business continuity planning. Additional services such as email management, VoIP phone systems, cybersecurity, hardware and software support, mobility, relocation services, and project consultation help organizations maintain secure and efficient technology environments. TeamLogic IT emphasizes long-term partnerships and proactive IT management to reduce downtime and support business growth.
Role Description The MSP Level 2 Technician role is a full-time, on-site position based in Toledo, OH. This role provides advanced technical support to managed services clients, including troubleshooting and resolving escalated issues related to workstations, servers, networks, and cloud services. Day-to-day responsibilities include monitoring and maintaining client environments, responding to service tickets, performing root cause analysis, and implementing solutions that prevent recurring problems. The technician will assist with onboarding new clients, deploying hardware and software, supporting backup and recovery, and contributing to cybersecurity and business continuity initiatives. This position also involves documenting work thoroughly, collaborating with Level 1 and Level 3 resources, and communicating clearly with clients to ensure a positive support experience.
Qualifications
Role Description The MSP Level 2 Technician role is a full-time, on-site position based in Toledo, OH. This role provides advanced technical support to managed services clients, including troubleshooting and resolving escalated issues related to workstations, servers, networks, and cloud services. Day-to-day responsibilities include monitoring and maintaining client environments, responding to service tickets, performing root cause analysis, and implementing solutions that prevent recurring problems. The technician will assist with onboarding new clients, deploying hardware and software, supporting backup and recovery, and contributing to cybersecurity and business continuity initiatives. This position also involves documenting work thoroughly, collaborating with Level 1 and Level 3 resources, and communicating clearly with clients to ensure a positive support experience.
Qualifications
- Strong skills in Windows desktop and server operating systems, Active Directory, and common business applications (e.g., Microsoft 365).
- Experience with networking fundamentals, including switches, routers, firewalls, TCP/IP, DNS, DHCP, VPNs, and wireless networking.
- Proficiency with managed services tools such as RMM platforms, ticketing systems, remote support tools, and patch management solutions.
- Knowledge of backup and recovery solutions, cloud services (such as Azure or similar), and business continuity best practices.
- Understanding of cybersecurity principles, endpoint protection, email security, and basic security compliance practices.
- Ability to diagnose and resolve hardware and software issues, including workstations, servers, printers, and peripheral devices.
- Clear written and verbal communication skills, with the ability to explain technical concepts to non-technical users and document work accurately.
- Demonstrated customer service mindset, strong problem-solving skills, and the ability to prioritize and manage multiple tickets in a fast-paced environment.
- Experience working in a managed service provider (MSP) or multi-client environment is highly beneficial.
- Relevant certifications such as CompTIA A , Network , Security , Microsoft, or similar are a plus.
- High school diploma or equivalent required; associate’s or