Level III Technician

Benefits:

• 401(k)
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Training & development
  
  
  

Join Our Team of Innovators!

Are you passionate about technology, enjoy connecting with people, and possess sharp business acumen? If so, we have the perfect opportunity for you! We are seeking a dynamic and enthusiastic Level 3 Technician to join our team, where you’ll have the chance to make a real impact in a fast-paced, innovative environment.

Key Responsibilities· Provide advanced technical support and troubleshooting for complex systems, software, and hardware issues.

• Collaborate with cross-functional teams to identify and implement technology solutions that meet business objectives.
• Mentor and assist lower-tier technicians, fostering knowledge sharing and skill development within the team.
• Analyze and resolve escalated service tickets with a focus on efficiency and customer satisfaction.
• Perform system installations, configurations, upgrades, and maintenance, ensuring optimal performance and security.
• Communicate effectively with clients and team members to explain technical concepts in an accessible way.
  
  
  

Qualifications· Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network , Security , Microsoft Azure Administrator, or CCNA as a plus.

• Strong understanding of networking, operating systems, and IT infrastructure.
• Experience working with Managed Service Providers (MSPs) or within an MSP environment is highly desirable.
• Excellent interpersonal and communication skills, with a knack for building relationships with clients and colleagues.
• Business-oriented mindset with an ability to align technical solutions with organizational goals.
• Certifications such as CompTIA, Cisco, or Microsoft are a strong plus.
• Passion for continuous learning and staying updated on the latest technological trends.
• Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.
  
  
  

Work Environment· Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.

• Collaborative and supportive team culture.
• This role requires the ability to work both in our office and at client sites, depending on client needs. THIS IS NOT A REMOTE POSITION.
• The candidate should be prepared for occasional travel to client locations and possess a valid driver's license.
• Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.
  
  
  

What We Offer· A collaborative workplace culture focused on innovation and growth.

• Opportunities for professional development and advancement.
• A competitive salary and benefits package, including health insurance, paid time off, and retirement savings options.
• The chance to work on cutting-edge projects that make a difference.
  
  
  

About YouYou’re a problem-solver at heart, someone who thrives on challenges and enjoys working with others to find creative solutions. You have a passion for technology that goes beyond the workplace, and you’re eager to bring your skills and enthusiasm to a team that values innovation and collaboration.

If this sounds like you, we’d love to hear from you! Apply today and take the next step in your career as a Level 3 Technician.

How to ApplyPlease submit your resume and a cover letter detailing your technical experience and why you’d be a great fit for this role. We look forward to meeting you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.