What are the responsibilities and job description for the IT Support MSP Level III Technician position at TeamLogic IT, West Miami, FL?
Benefits:
- Training & development
- Competitive salary
- Paid time off
Benefits/Perks
- People first work culture environment
- Open collaboration with the US network
- Flexible Scheduling
- Competitive Compensation
Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective will be to respond to support requests in a timely manner, be the reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player
IT Technician III Responsibilities:
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools (RMM) and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Administration of M365/Google tenants and users
- Cloud administration (preferably MS Azure)
- Administration of cybersecurity solutions (antivirus/EDR/MDR...)
- Administration of networks
- Perform preventative maintenance, including patching, vulenrarbilites management ...
- Automate internal process by using adopted technologies (Autotask PSA, Ninja One RMM, ...)
- Ensuring company safety and security standards are met.
IT Technician III Requirements:
- Previous MSP experience (mandatory)
- Knowledge of main OSs for workstations/servers
- Field experience with cloud, cybersecurity and AI solutions
- Good knowledge of English and Spanish
- Satisfactory Background Check contingent to hiring
Salary : $80,000 - $90,000