What are the responsibilities and job description for the Level II Technician position at TeamLogic IT, Rock Hill, SC?
Benefits:
- Join a Fun & Dynamic Culture! – We believe work should be engaging, co
- SPIFs - Opportunity for special performance incentive funds (SPIFs) fo
- Free uniforms
- Paid time off
- Training & development
- Bonus based on performance
- Company parties
- Free food & snacks
About the Role:
We are looking for a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration. If you are self-motivated, love solving problems, and take pride in great customer service — you will fit right in.
We are looking for a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration. If you are self-motivated, love solving problems, and take pride in great customer service — you will fit right in.
Requirements:
- 5 years of IT experience or a diploma/degree in Information Technology
- MSP experience is required
- Solid hands-on experience with firewalls (Sophos, SonicWall, UDM Pro), switches, and access points
- Comfortable with network troubleshooting — VLANs, routing, DNS/DHCP, VPNs
- Experience with server setup and virtualization is a plus
- Experience with EDR and MDR
- Microsoft 365, Azure, and Active Directory administration
- Cloud experience is a plus, especially migrating on-prem servers to Azure or AWS
- Valid Driver's License
Preferred:
- CompTIA A and/or CompTIA Network preferred.
- NinjaOne RMM and Autotask PSA Experience a plus
Responsibilities:
- Resolve service desk requests via phone, email, and web portal
- Configure and troubleshoot firewalls, switches, and wireless access points
- Set up and maintain servers (physical and virtual) and core services like AD, DNS, and DHCP
- Support cloud environments and assist with on-prem to cloud migrations
- Manage Microsoft 365, Azure, and Active Directory for clients
- Support EDR/MDR and SIEM platforms for endpoint and security monitoring
- Travel to client sites when needed
Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Salary : $60,000 - $65,000