Senior IT and MSP Level 3 Technician

Benefits:

• 401(k)
• Competitive salary
• Paid time off

Summary:
Are you a seasoned IT powerhouse ready to be more than just another technician? We're building something big and we want you at the foundation of it. We are a fast-growing Managed IT Services provider on a mission to redefine what Small and Medium-sized businesses expect from their technology partner. This is a ground-floor opportunity where your expertise will directly shape how we grow and serve our clients with real paths to senior leadership and specialized roles as the business scales. You'll bring enterprise-grade thinking to the businesses that need it most, acting as both a technical authority and a trusted advisor. Because here, how you make clients feel is just as important as how fast you resolve a ticket.
If you're ready to own your impact and grow alongside a company that's going places this is your moment.

Responsibilities:

• Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
• Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
• System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards.
• Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.
• Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.
• Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.
• Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality.
• Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
• Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.

Knowledge, Skills, & Qualifications:

• Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network , Security , Microsoft Azure Administrator, or CCNA as a plus.
• Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).
• Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar.
• RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
• Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.
• Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.
• Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
• Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.

Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

• Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
• Collaborative and supportive team culture.

Benefits:

• Competitive salary and performance-based bonuses
• 401(k) with company-sponsored profit sharing, giving you a direct stake in the success and growth of the business
• Generous paid time off and holiday schedule
• Professional development opportunities and reimbursement for certifications
• Flexible working hours and remote work options
• Supportive and collaborative work environment

Company Overview
At TeamLogic IT of Greater New Haven, we're not just an IT company we're a catalyst for growth in our local business community. We exist to empower the small and medium-sized businesses that are the backbone of our region, giving them access to the same enterprise-grade technology and strategic thinking that big corporations take for granted. What we do matters and every problem we solve, every system we secure, and every client we support helps a local business owner sleep better at night.
We are a passionate, mission-driven team that believes technology should be a superpower for our clients, not a source of stress. We push boundaries, think boldly, and hold ourselves to an exceptionally high standard because the businesses counting on us deserve nothing less.
As part of the nationally recognized TeamLogic IT network, you'll have the rare advantage of a close-knit, community-rooted team culture backed by the resources, collaboration, and collective intelligence of hundreds of technicians across North America. The best of both worlds.
This is a place where your ideas are heard, your growth is championed, and your work leaves a real mark on our clients, on our community, and on the future of this company.

Flexible work from home options available.