What are the responsibilities and job description for the Supervisor Site Coordinator position at TeamHealth?
Job Overview
External Job Description and Responsibilities
The Practice Coordinator (PC) Supervisor plans, organizes, directs, monitors, and supervises the daily workflow of the THHM site coordinators located both on‑site and off‑site. The SC Supervisor ensures that batches of charts are received by the BasePointe billing office according to established timelines. During staffing shortages and when backlogs are created, the SC Supervisor facilitates production for direct reports to ensure monthly close targets are met.
The PC Supervisor ensures that missing and incomplete records at each hospital are retrieved according to established standards. The PC Supervisor develops and maintains positive working relationships with hospital administration, medical records directors, nurse managers, IT, and facility medical directors, with the goal of ensuring an effective workflow.
Additionally, feedback on incomplete or missing record trends is provided to the PC Manager/VP of Chart Capture, Facility Medical Directors, VP of Operations, Regional Medical Director, and Documentation Specialists, consistently following the chain of command to escalate issues as needed.
The Practice Coordinator Supervisor is responsible for new contract start‑up meetings and completing Practice Coordinator training, including daily batching processes, IMBills training and monitoring, core measure tracking, incentive tracking, performance tracking, MRTS, and monitoring of the DMS (Denials Management System) and GMS (Goals Management System), as well as site audits as required by TeamHealth. In addition, this role provides IMBills provider training for new contracts or providers new to TeamHealth and retrains as needed.
Essential Functions
JOB QUALIFICATIONS
Education
The job qualifications for this position are as follows:
Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others, and responding appropriately to job performance feedback from a supervisor.
Additionally, the information contained in this job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain, nor should it be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
https://www.teamhealth.com/california-applicant-privacy-notice/
Job Benefits
TeamHealth is proud to be the leading physician practice in the U.S., providing exceptional patient care together. TeamHealth has been recognized as one of the “165 Top Places to Work in Healthcare” for 2026 by Becker's Hospital Review. TeamHealth has also been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025. We continue to grow across the U.S., from our Clinicians to Corporate Employees. Join Us!
What we Offer
Career Growth Opportunities
A Culture anchored in a strong sense of belonging
Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
401 (k) (Discretionary match)
Generous PTO
8 Paid Holidays
Equipment Provided for Remote Roles
Location
Hybrid
Working Level
Full-Time
Job Category
Accounting, Admin-Clerical, Administrative, Business Development, Healthcare, Insurance, Management, Recruiter, Science, Training
LinkedIn
No
Career Builder
Yes
ID
60519BR
External Job Description and Responsibilities
The Practice Coordinator (PC) Supervisor plans, organizes, directs, monitors, and supervises the daily workflow of the THHM site coordinators located both on‑site and off‑site. The SC Supervisor ensures that batches of charts are received by the BasePointe billing office according to established timelines. During staffing shortages and when backlogs are created, the SC Supervisor facilitates production for direct reports to ensure monthly close targets are met.
The PC Supervisor ensures that missing and incomplete records at each hospital are retrieved according to established standards. The PC Supervisor develops and maintains positive working relationships with hospital administration, medical records directors, nurse managers, IT, and facility medical directors, with the goal of ensuring an effective workflow.
Additionally, feedback on incomplete or missing record trends is provided to the PC Manager/VP of Chart Capture, Facility Medical Directors, VP of Operations, Regional Medical Director, and Documentation Specialists, consistently following the chain of command to escalate issues as needed.
The Practice Coordinator Supervisor is responsible for new contract start‑up meetings and completing Practice Coordinator training, including daily batching processes, IMBills training and monitoring, core measure tracking, incentive tracking, performance tracking, MRTS, and monitoring of the DMS (Denials Management System) and GMS (Goals Management System), as well as site audits as required by TeamHealth. In addition, this role provides IMBills provider training for new contracts or providers new to TeamHealth and retrains as needed.
Essential Functions
- Recruit, interview, and hire candidates to fill Practice Coordinator vacancies at off‑site locations.
- Ensure workflow processes at each hospital conform to daily batching requirements as outlined in the Practice Coordinator Manual.
- Approve staff requests for PTO and support workflow as appropriate, in accordance with staffing needs.
- Maintain discipline for Practice Coordinator staff in accordance with established policies and initiate disciplinary action when necessary.
- Provide training to new and existing staff regarding batching, record retrieval functions, and IMBills.
- Provide IMBills training to new or existing clinicians as needed.
- Prepare weekly and monthly departmental progress reports, including workflow trends, charts received by hospital, number of days from date of service that batches are received, number of missing records for those dates of service, and number of missing records retrieved weekly by hospital.
- Ensure accuracy of work performed by Practice Coordinators and of reports prepared and distributed to management.
- Conduct quarterly batch review audits for each facility to measure Practice Coordinator accuracy.
- Perform quarterly unbillable reviews for each facility and provide errors to billing promptly.
- Collect, maintain, and distribute monthly facility dashboard reports, facility core measure data, and facility HCAHPS data.
- Facilitate timely communication with the Site Coordinator Manager/VP of Chart Capture regarding issues or problems identified by batchers during the course of their work.
- Plan Practice Coordinator department staffing needs in compliance with annual department budget amounts.
- Complete necessary chart flow processes when short‑staffed to ensure monthly closes.
- Assume other tasks, duties, and responsibilities as assigned by the Manager.
JOB QUALIFICATIONS
Education
The job qualifications for this position are as follows:
- Bachelor’s or Associate’s degree preferred, or 3 years of experience overseeing personnel in a related business setting.
- Or a combination of formal training and relevant years of experience.
- Five (5) years of total work experience, including two (2) years of supervisory experience in the medical billing arena.
- Ability to develop and maintain positive working relationships with hospital staff, TH employees, and management.
- Ability to manage a variety of tasks simultaneously and establish priorities.
- Knowledge of medical billing processes.
- Ability to work independently while supervising a large full‑time and part‑time staff located across multiple hospital sites.
- Excellent computer skills required (e.g., Excel spreadsheets, word processing, etc.).
- Ability to travel overnight to various THHM facilities.
Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others, and responding appropriately to job performance feedback from a supervisor.
Additionally, the information contained in this job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain, nor should it be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
https://www.teamhealth.com/california-applicant-privacy-notice/
Job Benefits
TeamHealth is proud to be the leading physician practice in the U.S., providing exceptional patient care together. TeamHealth has been recognized as one of the “165 Top Places to Work in Healthcare” for 2026 by Becker's Hospital Review. TeamHealth has also been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025. We continue to grow across the U.S., from our Clinicians to Corporate Employees. Join Us!
What we Offer
Career Growth Opportunities
A Culture anchored in a strong sense of belonging
Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
401 (k) (Discretionary match)
Generous PTO
8 Paid Holidays
Equipment Provided for Remote Roles
Location
Hybrid
Working Level
Full-Time
Job Category
Accounting, Admin-Clerical, Administrative, Business Development, Healthcare, Insurance, Management, Recruiter, Science, Training
No
Career Builder
Yes
ID
60519BR