Supervisor Site Coordinator

External Job Description And Responsibilities

JOB DESCRIPTION OVERVIEW:

The Practice Coordinator Supervisor leads and supports the day‑to‑day operations of the Hospital Medicine (HM) Practice Coordinators (PCs) across assigned facilities, both onsite and remotely. This role ensures efficient chart flow, timely batch submission, and accurate documentation to support revenue integrity and monthly close targets, while developing and maintaining positive working relationships with staff, TeamHealth leadership, and key stakeholders.

Essential Duties And Responsibilities

• Recruit, interview, and hire candidates for Practice Coordinator (PC) roles.
• Plan, organize, and supervise daily PC workflows to ensure compliance with chart capture and batching timelines.
• Train new and existing staff on batching processes, EMR systems, billing document management systems, and charge capture platforms.
• Prepare and review weekly reports to monitor batch flow, Incompletes, Missings, and ETM metrics.
• Ensure adherence to established batching workflows across all facilities in accordance with the Practice Coordinator manual.
• Conduct bi-weekly one-on-one meetings and monthly team meetings with direct reports.
• Provide hands-on support to PC workflows as needed based on staffing demands.
• Manage staff schedules, approve timecards and time-off requests, and audit trends in accordance with company policy.
• Oversee daily workflow queues (workflow, exception, and incomplete) within the billing document system, ensuring timely progression and escalation of coding or registration issues.
• Support new contract start-ups, including onboarding, training, and participation in meetings; travel onsite (minimum of two days) as required.
• Train clinicians on charge capture platforms when needed.
• Ensure EMR access is obtained and maintained for all assigned facilities.
  
  

Operational Support and Special Projects

• Assist with initiatives such as PCP Notification, Emergency Department Medical Director support, Acute-to-Post-Acute tracking, and processing of forms (e.g., home health, EKGs).
• Support recognition events (e.g., Doctor’s Day).
• Complete monthly audits of the charge capture system to ensure process consistency and timely filing.
• Review and process Unbillables and Unrecoverables to maximize revenue recovery.
  
  

Reporting, Auditing, and Data Management

• Gather, verify, and distribute monthly facility dashboard data and hospital metrics.
• Conduct quarterly batch audits to ensure process compliance and accurate patient capture.
• Ensure PCs maintain tools such as Daily Census Reports, Productivity Calculators, and Batch Trackers; follow up on trends or errors.
  
  

Leadership and Performance Management

• Enforce policies and manage disciplinary actions when necessary.
• Conduct monthly rounding with Vice Presidents of Operations and quarterly rounding with Facility Medical Directors to ensure appropriate PC support.
• Identify and report trends related to Incompletes, Missings, Unbillables, Unrecoverables, and Days to Billing to leadership stakeholders.
• Maintain regular communication with internal leadership, facility contacts, and stakeholders; escalate workflow deviations as needed.
  
  

Administrative And Professional Responsibilities

• Respond promptly to communications (calls, emails, messages).
• Travel overnight (1–5 nights) as required.
• Maintain strict confidentiality in accordance with HIPAA and organizational standards.
• Promote TeamHealth’s strategic priorities: Patient Safety, Clinician Engagement, Client Retention, and Operational Excellence.
• Meet assigned performance goals and maintain professional appearance and conduct.
• Perform additional duties as assigned within the scope of the role.
• Acknowledge that responsibilities may evolve based on business needs or performance.
• Participate in virtual meetings with camera on when required.
  
  

Requirements

Job Requirements

EDUCATION & EXPERIENCE

• Previous experience in the Hospital Medicine Practice Coordinator role is preferred
• Bachelor's or Associate’s degree preferred or 3 years of experience in a position overseeing personnel in a related business setting or a combination of formal training and years of experience
  
  

Preferred Skills

• Demonstrated ability to lead, coach, and support teams remotely in a fast‑paced healthcare environment
• Strong working knowledge of hospital medicine workflows, chart capture processes, and revenue cycle fundamentals
• Proven ability to manage competing priorities, high volumes of work, and time‑sensitive deadlines while maintaining accuracy
• Strong problem‑solving skills with the ability to make informed decisions using sound judgment
• Effective communication skills, including the ability to provide clear direction, constructive feedback, coaching to staff, and communicate findings and trends clearly to leadership and stakeholders
• Ability to build and maintain positive working relationships with clinicians, hospital leadership, operations leaders, and internal partners
• Comfortable addressing performance concerns, facilitating difficult conversations, and supporting corrective action processes
• Experience delivering training to staff and clinicians, including system navigation, workflow expectations, and best practices
• High level of professionalism, discretion, and integrity when handling confidential and sensitive information
• Ability to adapt to change and lead teams through evolving workflows, policies, or organizational priorities
• Experience working within electronic medical record (EMR) systems and billing or document management platforms
• Ability to work independently while remaining aligned with leadership direction and organizational goals
• Proficient in Outlook, Microsoft Excel and Wor
  
  

Location

Hybrid

Working Level

Full-Time

Job Category

Healthcare, Insurance, Management

LinkedIn

No

Career Builder

Yes

ID

61155BR