Patient Services Rep EPN Urgent Care

External Job Description And Responsibilities

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025 –Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

What We Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles
  
  

Job Description Overview

The Patient Service Representative performs a variety of duties to accommodate and support visitors to the Immediate Care facility. The Patient Services Representative provides direct assistance to patients in verifying demographic and personal information for all who present for treatment.

Essential Duties And Responsibilities

• Represents Urgent Care by displaying a respectful and caring manner with patients and their families.
• Interacts calmly, respectfully and in a friendly manner with other representatives of services at Immediate Care. Assists in clerical duties as needed, functioning as a member of the health care team.
• Participates in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients. Maintains competence through continuing education and in-service training.
• Responsible to register all urgent care, occupational medicine, workers comp and orthopedics patients, scan and index all patients’ charts and fax patient charts to the primary care physician office on a daily basis. Prepare the superbills for the Occupational medicine clients.
• Verifies patient demographics, current insurance, and obtains patient consent to treat to ensure accurate billing. Collects co-pays and past due balances. Assists patients with various forms, and obtains insurance waiver signatures as necessary.
• Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other business associates. Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
• Processes appropriate forms, and copies insurance card information to ensure accurate billing and medical record information. Receive payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy. Make bank deposits on a daily basis.
• Assists in compilation of data for regular, special reports, attorney letters and insurance requests and chart audits as requested by the Site Administrator and other management personnel.
• Presents patient with information regarding Immediate Care HIPAA policy and obtains patient’s signature acknowledging their receipt of the HIPAA information.
• Functions as a member of the health care team related to patient care by interaction and cooperation with physicians and other health care professionals. Routes patient records and specimens to assigned locations as needed, orders patient record details as needed.
• Maintains strict confidentiality of patient information.
• Completes clerical duties in a time efficient manner as set forth by the Site Administrator. Reports errors or problems so that appropriate action may be taken for patient care.
• Confers with patient to obtain accurate information for records. Assists in completion of insurance/compensation/disability forms.
• Complies with quality assurance and HIPPA.
  
  

Requirements

QUALIFICATIONS / EXPERIENCE:

• Associates Degree in related field preferred, minimum of High School diploma required.
• Minimum of 1 year in previous customer service related position preferred.
• 1 to 3 years’ experience in a medical office/clinic environment preferred
• 1 year prior experience in Occupation Medicine and experience in conducting drug screens preferred.
• Current BLS validation preferred
• Prior experience with electronic medical records and HealtheNet preferred
  
  

Job Benefits

TeamHealth offers a competitive benefits package to include Medical/Dental/vision, 401k, PTO and Holidays.

Location

On-Site

Working Level

Full-Time