Cross Coverage Representative, Medical Billing

External Job Description And Responsibilities

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025. Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!

What We Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles
  
  

Job Description Overview

The Patient Accounts Universal Representative is responsible for covering areas where assistance is needed for Patient Accounts, Overprovisions and Accounts Receivable teams related to processing payments, overprovisions, no response, and denials and appeals . The responsibilities of the position include, but are not limited to the following:

Essential Duties And Responsibilities

• Processes ETM worklist when assistance is required in No Activity, Denials Resolution and Appeals.
• Reviews rejections to identify trends and carrier issues require reporting to management.
• Notifies Manager of any unusual circumstances regarding Overprovisions, Patient Accounts and Payment Processing.
• Processes credit balances for insurances and guarantors as mandated by internal and HCFS policies.
• Handles correspondence related to credit balances as well as telephone inquiries.
• Processes transfer of payment and cancelled check research forms.
• Researches unidentified logs and reports to determine appropriate application of payments identified.
• Downloads bank reports and completing other payment processing functions.
• Posts all group lockbox receipts and all rejections listed on payment remits in IDX as assigned.
• Maintains daily log of all posted batches via manual and/or generated ERA.
• Performs other duties and assignments as requested.
  
  

QUALIFICATIONS / EXPERIENCE:

• High school diploma or equivalent required.
• Minimum two-year previous medical billing experience required.
• Proficient in Microsoft Office.
• Excellent follow-up skills, attention to details, organizational skills, & problem solving.
• Ability to work independently and self-motivated.
  
  

SUPERVISORY RESPONSIBILITIES:

• None
  
  

Physical / Environmental Demands

• Job performed in a well-lighted, modern office setting
• Occasional standing/bending
• Occasional lifting/carrying (20lbs or less)
• Moderate stress
• Prolonged sitting
• Prolonged work on a PC/computer
• Prolonged telephone work
  
  

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

Location

On-Site

Working Level

Full-Time

Job Category

Healthcare, Insurance

LinkedIn

No

Career Builder

Yes

ID

60826BR