What are the responsibilities and job description for the Order Fulfillment and Customer Support Specialist position at TeamCME LLC?
Overview
TeamCME is seeking a reliable, detail-oriented person to join our team in a dual order fulfillment and customer support role.
This position is ideal for someone who enjoys staying organized, completing tasks accurately, helping customers, and learning new processes. You will help fulfill orders from our office, maintain product and supply inventory, and assist customers by phone and email. Over time, you will also learn about DOT drug testing, alcohol testing, consortium services, and related compliance procedures.
This role requires someone who can stay calm, professional, and focused in a busy environment where accuracy matters. The right person will be dependable, willing to learn, comfortable asking questions, and committed to providing excellent service.
Responsibilities
Order Fulfillment and Inventory
- Process customer orders accurately and prepare shipments for delivery.
- Package and label orders according to company procedures.
- Deliver outgoing shipments to the local Post Office or shipping location as needed.
- Monitor inventory levels for products, forms, supplies, and shipping materials.
- Notify management when inventory is low or supplies need to be reordered.
- Keep the fulfillment area organized, clean, and efficient.
- Follow established procedures to help ensure orders are completed correctly and on time.
Customer Support and Office Administration
- Respond to customer inquiries by phone and email in a professional and helpful manner.
- Assist customers with questions related to orders, supplies, account needs, and TeamCME services.
- Learn and follow internal procedures related to DOT drug testing, alcohol testing, consortium services, and compliance-related workflows.
- Document customer questions, issues, or follow-up needs clearly and accurately.
- Assist with document processing, data entry, and other administrative tasks as needed.
- Work with team members to resolve customer issues and ensure follow-through.
- Perform additional tasks based on business needs.
What We Are Looking For
We are looking for someone who is dependable, organized, and willing to learn. The ideal candidate is comfortable handling both hands-on fulfillment work and customer communication. This person should be able to manage details carefully, communicate clearly, and maintain a positive attitude even when the workday is busy.
You do not need to already know DOT drug testing or consortium services. We are willing to train the right person if they are eager to learn, pay attention to detail, and take pride in doing things correctly.
Required Qualifications
- High school diploma or equivalent.
- Strong attention to detail.
- Good computer skills and ability to learn new software systems.
- Excellent customer service and communication skills.
- Ability to speak with customers professionally by phone and email.
- Self-motivated and able to work independently.
- Strong organizational and prioritization skills.
- Dependable with excellent attendance.
- Reliable transportation.
- Willingness to learn DOT-related procedures and compliance workflows.
- Ability to lift, maneuver, and carry up to 50 lbs.
- Ability to sit or stand for periods of up to 2 hours.
- Ability to perform repetitive motions with arms, elbows, wrists, hands, and fingers.
- Proficiency in reading, writing, and speaking English.
- Able to pass a criminal background check and drug screening.
Preferred Experience
- Customer service experience.
- Experience answering business phone calls or responding to customer emails.
- Experience in an office, administrative, shipping, fulfillment, or operations role.
- Proficiency with Microsoft Office, Outlook, Teams, or similar tools.
- Experience with document processing, data entry, or order management systems.
- Experience working in a regulated, healthcare, transportation, compliance, or drug testing environment is helpful but not required.
Why This Role Matters
TeamCME supports medical providers, employers, and organizations involved in DOT compliance and drug and alcohol testing. Accuracy, responsiveness, and follow-through are important because our work supports safety-sensitive industries and helps keep drivers, employers, and the public safe.
If you meet most of the qualifications and are dependable, detail-oriented, and willing to learn, we encourage you to apply.
Pay: From $19.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $19