Senior Project Manager (Client Implementation)

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment.

Summary Of Role

As a Project Manager within our PMO, you will own complex implementation projects while driving strategic PMO initiatives that ensure operational excellence across the customer lifecycle. You will manage full-spectrum, end-to-end product implementations, ensuring synchronization of internal efforts to achieve client requirements and milestones. You’ll collaborate with cross-functional teams—including engineering, data, sales, and third-party vendors—to deliver projects on time, within scope, and in accordance with regulatory standards. You’ll play a key role in defining project scope, goals, deliverables, and timelines, and will drive operational excellence by optimizing processes and proactively identifying opportunities for improvement and scalability.

Key Responsibilities

Project Leadership, Delivery & Execution

• Lead planning, execution, and delivery of complex SaaS implementations from kickoff through go-live
• Manage multiple projects simultaneously, ensuring alignment with client requirements, timelines, and regulatory standards
• Develop detailed project plans, schedules, and budgets; manage master working plans for all internal activities related to data, configurations, and risk mitigation
• Ensure projects are delivered on time, within scope, and aligned with client requirements and regulatory standards
• Collaborate with cross-functional teams and third-party vendors to ensure seamless coordination and integration
• Serve as the primary point of contact for key clients during implementation, translating business needs into actionable plans
  
  

Process Optimization & Operational Excellence

• Proactively capture implementation milestones and lessons learned to iterate and provide recommendations for ongoing process improvement
• Support the development and refinement of PMO playbooks and operational guardrails to ensure predictable, repeatable implementations
• Assist with client training through use of our LMS and respond to ongoing user requests/issues
• Ensure LMS is kept up to date with new TeamBuilder features and processes
  
  

Stakeholder & Client Management

• Establish expectations and communicate project status and milestones to stakeholders through regular reports and meetings
• Serve as a trusted liaison between technical teams, departmental leaders, and client stakeholders, translating business requirements into actionable plans
• Manage client success and key account implementations, driving satisfaction and measurable ROI
  
  

Change Management & Adoption

• Support change management strategies, including training, communications, and stakeholder engagement, to ensure successful user adoption and minimize disruption
• Contribute to the creation and deployment of scalable training programs, user guides, and documentation for end-users
  
  

Ideal Experience And Background

• Experience: Project or program management experience in SaaS environments; healthcare SaaS experience strongly preferred (ambulatory experience is a plus but not required)
• Skills: Strong background in process optimization; PMO design and scalable implementation models are a plus
• Project Management Frameworks: Demonstrated ability to apply structured project management frameworks
• Domain Knowledge: Familiarity with healthcare workflows and SaaS implementations
• Leadership: Ability to influence cross-functional teams and drive strategic initiatives
  
  

Culture

We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success.

Additional Information

• Job Type: Full-time, Exempt, Remote, Travel Required
• Compensation: Competitive including paid time off, medical benefits, and the potential for merit and performance bonus, and/or equity options
  
  

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