What are the responsibilities and job description for the Implementation Coordinator position at TeamBuilder?
TeamBuilder is the first of its kind predictive workforce management platform built for ambulatory healthcare, and we are passionate about our rapid growth! Our solutions empower healthcare providers to enhance patient outcomes, streamline operations, and make data-driven decisions.
We are seeking an organized and detail-oriented Implementation Coordinator to support our implementation team in delivering a seamless onboarding experience for our healthcare customers. This early/mid-level role is ideal for someone looking to grow their career in SaaS implementation, healthcare technology, or customer success. This is a highly collaborative role, working closely the implementation, customer success, and product teams to align our product capabilities in direct support of customer requirements. You will play a key part in ensuring a smooth and successful onboarding experience for our healthcare customers.
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We are seeking an organized and detail-oriented Implementation Coordinator to support our implementation team in delivering a seamless onboarding experience for our healthcare customers. This early/mid-level role is ideal for someone looking to grow their career in SaaS implementation, healthcare technology, or customer success. This is a highly collaborative role, working closely the implementation, customer success, and product teams to align our product capabilities in direct support of customer requirements. You will play a key part in ensuring a smooth and successful onboarding experience for our healthcare customers.
- This role is FULLY REMOTE, though you MUST reside within the United States and be legally authorized to work in the United States.
- Assist implementation team in gathering and documenting business requirements during implementation
- Support discovery sessions to understand customers' current systems, processes, and data structures.
- Prepare, clean, and validate customer data for migration or integration
- Configure platform settings and parameters as directed, aligning build to documented requirements
- Support testing and validation of system configurations and data migration to ensure successful implementation
- Collaborate with internal technical and product teams to escalate complex issues or propose platform improvements.
- Maintain implementation documentation and process guides; recommend improvements for clarity and efficiency
- 1–2 years of experience in a support, administrative, or coordinator role (internships or relevant coursework considered)
- Detail-oriented, proactive, and capable of managing multiple projects simultaneously.
- Strong proficiency with Excel or Google Sheets
- Excellent written and verbal communication skills.
- Interest in healthcare operations or SaaS platforms
- Experience with healthcare-specific platforms (e.g., EMRs/EHRs, WFM tools, scheduling systems, Epic).
- Basic knowledge of data integration tools (e.g., ETL tools) is a bonus.
- Strong fit to our culture will include a mix of technical and interpersonal abilities, including curiosity, flexibility, innovation, and loyalty.
- Experience with customer support and project management, preferably in a tech environment.
- Actively seeks to learn (and become a Subject Matter Expert on) the TeamBuilder platform to enable product delivery and customer success.
- Establish effective relationships and maintain a positive, professional attitude in all interactions with both customers and colleagues.
- Job Type: Full-time, Exempt
- Location: Remote, must be flexible to work across time-zones.
- Reports To: Chief Customer Officer; Close interaction w/ Head of Product & Data
- Compensation: Competitive salary, paid time off, medical benefits, and the potential for performance and merit bonuses
- Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success
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