What are the responsibilities and job description for the Help Desk Support Analyst / IT Support Specialist, 25-14058 position at TeamBradley, Inc.?
The Short Scoop: Step into a role that keeps a large, fast-moving enterprise connected and productive every single day. In this position, you’ll be the go-to problem solver for users across multiple sites, keeping systems secure, reliable, and running smoothly. You’ll troubleshoot everything from accounts to hardware, ensuring your colleagues can do their best work.
Location: Detroit, MI Area, 2 offices.
Status: On-site
Why You Should Apply:
- Join a respected organization supporting 3,000 - 4,000 users.
- Hands-on exposure to Windows, O365, Okta, VPNs, and more.
- Great mix of autonomy and teamwork - every day’s a little different.
The outstanding benefits package includes the following
- Benefits
- Medical has 2 options HRA, FSA
- Dental Plan
- Vision Plan
- Basic Life/AD&D/Additional Voluntary Benefits
- Supplemental Life: Option to purchase
- Short-Term Disability / Long-Term Disability
- Wellness Program
- Tuition Reimbursement
- Employee Assistance Plan
- 401 (k) Plan - Two options for contributions.
- Vacation based on experience accrued throughout the year
- Holidays 8 company paid, 2 floating holidays
- Benefits may have been updated – Details confirmed upon offer.
Compensation range: $50,000 - $55,000
What You’ll Be Doing:
- Administer user accounts in Active Directory and Microsoft 365.
- Manage Teams, OneDrive, and SharePoint access and licensing.
- Support two-factor authentication (Okta), password resets, and onboarding/offboarding.
- Install software and set up new desktops, laptops, printers, and peripherals.
- Use Service Desk tools (Jira preferred) to track and close tickets.
- Troubleshoot VPN, Wi-Fi, and remote connectivity issues.
About You
- Be able to do the job as described.
- 2 years of experience working in IT Administration.
- Degree preferred
- Confident communicator who manages workload independently.
- Hands-on with both software and hardware troubleshooting.
- Experience in large enterprise environments preferred.
- Thrive under pressure and enjoy helping others succeed.
How To Apply: We’d love to see your resume, but we don’t need it to have a conversation. It is as easy as one, two, three! Send an email directly to me, teambradley123 (at) gmail (dot) com and tell me why you’re interested. Message me here on LinkedIn. If you do have your resume ready to go, apply now on this site.
Setting Expectations
We’d love to help every single person who is interested and applies to this role. Unfortunately, too many people apply who don’t appear capable of doing the job. We apologize in advance, but we will not be able to respond directly to all submissions.
Sponsorship is not an option for this role.
This client is an Equal Opportunity Employer
This is NOT A REMOTE ROLE!
TBI Id: 25-14058, Help Desk Support Analyst / IT Support Specialist
Salary : $50,000 - $55,000
