CARE COORDINATOR

TEAM is looking for a Care Coordinator to provide outreach, screening, assessment, and advocacy to enhance the quality of life for the clients we serve.

About Us: TEAM Wellness at Work is an Employee Assistance Program (EAP) dedicated to supporting the health and well-being of hardworking individuals and their families in the labor and services industries. Our multidisciplinary team provides personalized, whole-person care through behavioral health, nursing, nutrition services, health coaching, and care coordination. We are committed to helping members improve their health through education, prevention, and meaningful lifestyle change.

The position is Monday-Friday, Full Time/In-Office. There may be some occasional travel for client trainings and presentations.

The Care Coordinator’s salary is $50,000 -$55,000/year, commensurate with education and experience.

Excellent benefits package including:

Reimbursement for License Fees, Continuing Education, Paid Continuing Education Days, Tuition Reimbursement, Liability and Malpractice Insurance, Paid Time Off, Holiday Pay, Low Deductible Medical plan and Dental Offerings, Health and Dependent FSA, a Generous Retirement Plan, and additional voluntary benefit options.

Education:

Bachelor’s degree from accredited four-year college or university with a major in social work, psychology, sociology, or Licensed Practical Nurse, or closely related field. 1 year experience in social services, hospital work, clinic work, utilization review or care coordination in a public or private sector.

Experience:

Minimum 2 years of patient care experience. Behavioral Health, Hospital, Clinic, or school nursing experience is a bonus.

Knowledge, Skills & Abilities:

Bilingual in Spanish/English preferred. Must have excellent verbal and written communication skills. Ability to work effectively with clients and in cross-cultural situations. Ability to work well under pressure. Proficient with computer and internet navigation skills including Microsoft Suite and EMR Software.

Job Responsibilities:

• Provide appropriate outreach, screening, assessment, and advocacy for clients.
• Perform necessary follow up with clients.
• Facilitate appointments with best-in-class providers and support patients through ambivalence and motivation concerns.
• Provide short-term care coordination.
• Perform outreach to obtain health screenings, client education, and promote the use of preventative services to improve client health status related to condition management.
• Research rehabilitation, adult day care, home care equipment options.
• Research and locate best-in-class providers, doctors, hospitals, etc. for medical services and for second opinions. Schedule tests, facilitate appointments, and locate in-network providers for clients.
• Coordinate the transfer of medical records, X-rays, and lab results.
• Assist with quality improvement/performance improvement projects including outreach events and activities, data collection and monitoring.
• Promote TEAM services at account functions such as benefits fairs, open enrollment, and other account programs, conferences, and meetings.
• Provide training on-site and remotely as it pertains to TEAM’s services.
• Perform other duties and special projects as assigned.

Job Type: Full-time/In-Office

Office location: Milwaukee, WI

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance