What are the responsibilities and job description for the Helpdesk Support Specialist position at Team Velocity?
As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding environment and have strong interpersonal and communication skills to effectively communicate with end users. You have a keen ability to translate technical jargon and concepts to non-technical users.
This is a PART-TIME, onsite, hourly position (approximately 30 hours/week, M-F), located in our Herndon, VA office. Candidates must reside within daily commuting distance of our Herndon location.
Responsibilities
- Serve as the first line of support for incoming IT requests via phone, email, or ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Assist users with account setup, password resets, and access to systems or applications.
- Document issues and resolutions in the helpdesk ticketing system to ensure proper tracking and knowledge sharing.
- Escalate complex problems to Level 2/3 support teams when necessary.
- Install, configure, and maintain computer systems, mobile devices, printers, and other IT equipment.
- Provide end-user training and guidance on company systems and applications.
- Maintain compliance with IT security and data protection policies.
- Participate in routine system maintenance, updates, and IT projects as assigned.
Qualifications
- Education: Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Experience: 1-2 years of IT support/helpdesk experience, preferred
- Strong knowledge of Windows and/or Mac operating systems, Microsoft Office/365, and common business applications
- Familiarity with networks, Active Directory, VPN, and remote desktop tools
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal skills with a customer-service orientation
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
COMPENSATION
This is a part-time, hourly position ($16/hour), approximately 30 hours/week M-F, located in our Herndon, VA office.
NEXT STEPS
If you meet the requirements and are interested in applying for this role, please complete the online application, be sure to include a current resume and contact information. NO PHONE CALLS PLEASE.
ABOUT TEAM VELOCITY
Team Velocity is a SaaS technology provider serving the automotive industry. We provide an omni-channel marketing automation platform and retailing solutions to OEMs and dealerships nationwide.
We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocitys proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to the final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.