Waynesboro: Guest Services Team Lead

About Team Outsider

We’re on a mission to be the most hospitable team in the world!

At Team Outsider, we’re on a mission to be the most hospitable team in the world. We believe in putting our team first, delivering WOW-worthy experiences, and continuously getting better every day.

Our values guide everything we do:

• We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!”: We are determined to "WOW!" our team members, guests, communities, and our partners with every interaction.
• We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to exemplifying that they've made the right decision.
• We get better every day: We’re always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence..
• We are steadfastly resourceful: We do more with less and will do everything it takes to overcome a challenge.
• We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

Join Team Outsider’s Guest Services Team!

Are you a hospitality enthusiast with a passion for leading and inspiring others? Do you thrive in a fast-paced environment where you can create a welcoming and memorable experience for every guest? Join Team Outsider's Guest Services Team and help us deliver extraordinary hospitality at our growing network of campgrounds!

Why You’ll Love This Job:

• Lead with Passion: Mentor and guide a team dedicated to providing outstanding guest service.
• Mix It Up: Enjoy a diverse role with a mix of guest interaction, team leadership, problem-solving, and front desk operations.
• Make a Difference: Play a key role in creating a positive and welcoming atmosphere that makes guests feel like they belong.
• Grow with Us: Develop your leadership and hospitality skills with a fast-growing company in the outdoor industry.

About the Role:

As the Guest Services Team Lead, you'll be the face of hospitality at our campground. You'll supervise and mentor a team of guest service professionals, ensuring every guest interaction is seamless, welcoming, and memorable. You'll train staff on best practices, handle guest inquiries, manage front desk operations, and create a positive and efficient environment for both guests and team members.

What You’ll Do:

• Lead the Team: Supervise and mentor our Guest Services Team Members, fostering a positive and collaborative work environment.
• Guest-Centric Approach: Greet guests with a smile, address their needs with attentiveness and respect, and ensure a smooth and enjoyable experience for all.
• Handle with Care: Follow procedures for reservations, store sales, and cash handling, ensuring accuracy and efficiency.
• Keep it Organized: Manage inventory stock counts and ensure the front office and store area are clean and well-maintained.
• Be a Problem Solver: Proactively identify and resolve guest issues, ensuring a positive and satisfactory outcome.
• Promote the Experience: Share information about local attractions, campground activities, and special offers.

What We’re Looking For:

• Passion for Hospitality: A genuine desire to create a welcoming and enjoyable experience for every guest.
• Leadership Skills: Proven experience in leading and motivating a team.
• Communication Superstar: Excellent communication and interpersonal skills, both in person and on the phone.
• Problem-Solving Prowess: Ability to think on your feet and resolve guest issues effectively.
• Organized and Efficient: Detail-oriented and capable of managing multiple tasks simultaneously.

Physical Requirements:

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Must be able to hear and speak clearly, and communicate comprehensively.
• Must be able to bend, stoop, kneel, crouch, climb, and stand 80% of the time.

If you’re ready to be part of a team that values hospitality, teamwork, and growth, we’d love to meet you! Apply today and help us create unforgettable outdoor experiences.